Page 1 of Advice Needed - Parcel Refused Delivery

Hope you guys can shed some light on this:

I recently ordered a Baby Born doll for my daughter from TheEntertainer. Having waited the recommended 10 days for delivery, nothing had arrived. I emailed them to query this and they replied with this:

Hi,

thank you for your enquiry.
I have investigated the non-arrival of your parcel and it appears that the parcel was refused at the delivery point on the 24th October at 12.42pm.
Is it possible that someone was at home and not expecting a package to be delivered.
It is now on its way back to us here now.
Please advise on re-delivery.

Kind Regards
Sally Jackson
Customer Services Supervisor

I am 100% certain that nobody was home on that day at that time so how can this happen. I presume a signature would have to be obtained before the courier will accept a refusal and return to sender.
I sent a blunt reply to this requesting to see the courier`s documentation so I can prove nobody from my house refused delivery of the parcel.
They replied basically saying "Our courier service has let us down and we need to take issue with them".

Is this deemed as fraud as a courier has effectively took away a parcel and declared it as refused instead of doing the norm and popping a card in my letterbox stating a new delivery time/day or a pick up from depot.

Thanks

This item was edited on Wednesday, 1st November 2006, 17:20

Not that it helps, but I know some-one who had a similar but opposite thing happen!

Not from entertainer, but they phoned up to say a parcel hadn`t been delivered, and were told a date it had been, and that they should have a card to say they tried, but no-one in. Person I know explained, he, and his wife had been in all day, , and there was no card, and if they had tried to deliver th eparcel, they should know colour of his front door.

the courier had to admit they didn`t know, and their couriers are advised to make a note of apersonal detail in case this happens, and they run out of notification cards!

I have heard from other sources it is relativelly common, the airlines overnbooking tickets syndrome. Couriers know that a lot of ppl are at work during the day, so if they haven`t got enough time to deliver the parcels by home time, they choose random reasons why parcels go back with them to depot and don`t attempt to deliver them.

Doesn`t help you much, but as long as you get it delivered in time with no extra charge I would have thought it`s up to The Entertainer to sort out the matter with the courier.


Al

Ask them if they definitly gave the correct address to the courier, if not they are obligated to send you another / redirect the same one / refund you. If that doesn`t work, and if you paid by credit card, nochex, worldpay or to verifed paypal member you`ve got hope because then your payment is covered by them, they are obligated to pay you a refund if not available from the seller.

And if that don`t work then go to trading standards!

This is like the problem I had with Royal Mail last week - all three of us in the house, dead quiet and we get a docket served through the door saying that nobody was home when he tried to deliver a packet too large to go through the door. Had to make a special trip to the sorting office in town to recover the packet.

Our door has a doorbell and a brass-style knocker on it and still the postie tries to catch our attention by scratching on it like a cat.

Mmmph! :o

J Mark Oates

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My suspicions were aroused when I saw he was wearing Battle of the Bulge ribbons.
There are no ribbons for the Battle of the Bulge!
Precisely.

Get the sender to write `Electronic GPS tracking tag inside box` near the label.

Bet the barstewards will deliver that!! ;)



"Just CRAPtacular"

Guaranteed to get a Royal Mail 18-wheeler backed over it.

J Mark Oates

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My suspicions were aroused when I saw he was wearing Battle of the Bulge ribbons.
There are no ribbons for the Battle of the Bulge!
Precisely.

Dont think it is fraud as their are no "proceeds to the crime" (well not currently, I suspect that had yourself or the company sending you the package being charged for a re-delivery then it would be a different story) - more a simple case of failing to do his job correct;y on the part of the courier.

I think the rather blunt and short second reply tells you all you need to know (sounds to me like they`ve queried it with the courier firm and someone has been caught out)

Chris

A.C.C. Member
LFC
YNWA

This item was edited on Thursday, 2nd November 2006, 13:34

They`re all c***s.
I wrote a sniffy letter to one of them (think it was ANC) because they delivered to a neighbour.
A neighbour in the loosest sense though.
A good 7 or 8 houses down and a couple we`d never spoken to before.
The driver must have scoured the street until he found someone...ANYONE,willing to take it. >:(

Bottom line is,you`re dealing with people who just don`t care.
Couldn`t give a fig.
Not a monkeys.

This item was edited on Thursday, 2nd November 2006, 14:29

Waited in all day and didn`t get mine.
Rang them. "maybe tomnorrow". Maybe! No luv, NOW!

Just got a refund on my credit card for just the doll, they have charged me for the non delivery!

To date they have offered no explanation as to what went wrong, only numerous emails asking whether I wanted the parcel re-delivered (which they would charge me for) or a refund. I replied every time to their requests, but still kept getting one back asking.

By not refunding the delivery charge, they are in my eyes assuming I am the guilty party in all this. I have just fired off yet another angry email requesting answers.