Page 1 of DVD Import- Refunds

Anyone had dealing with dvdimport. Getting a refund is like getting blood from a stone. Never answer your emails I had to eventually ring Canada to ask for my refund. I have since placed another order which they could not fulfil and since November I still have not got a refund. I have now learnt my lesson.

I too have been waiting for an order since 23/11/03!!!

They refuse to answer my e-mails etc.

Suppose I will now have to phone Canada like you!!!

Needless to say I won`t be using them again!

2 months after Once upon a Time in the West was released my pre-order still had not arrived, no reply to e-mails so I say let your credit card company sort it out. These guys are second only to Splash for ignoring customer requests.

had my fingers burnt by these guys about 18 months ago - they may be cheap, but their customer service is beyond shoddy. When I requested a refund by phone, I was actually laughed at ! Luckily I only lost about £4, so I didn`t bother fighting it.

These guys are worse than splash. They didnt send my dvd which I had on order and when I eventually got through and asked for a refund, they said it would take a while and it would be better for me to get another title. Eventually picked another title for which they charged me the difference. I will use splash again but not this lot.

Regards,
:p:p:p D-I-C-A-N-I-O :p:p:p

Yeah.. their email support blows so hard I can`t keep my hat on..
But yeah, they are cheap and you should keep an eye out if they have the item you`re buying in stock or not. If it`s in stock they`ll post it very fast, but if it isn`t it`ll take days and weeks and months :p