Page 1 of Fast Fibre Internet speed question

Just got 'fast fibre' fitted, though Openreach were more like 'slow fibre' by the time they buried the cable across the grass, drilled a hole through the wall and fitted the internet fast fibre box which took two months of negotiation, hair pulling and waiting. Good job I kept my old internet going till this was solved as it does take time.  

Question 1....I am paying for 75Mb/s but only get a maximum of 45Mb/s, using a speed checker. The provider said I would get a bit less, but this is a lot less, is this standard that they can charge for a figure they cannot achieve? its a bit like buying a fast Ferrari and its top speed is limited to 50 MPH. How are they allowed to advertise a speed that is not achievable. Can i complain to the internet provider that I get much slower speed than stated, and ask for the price per month to be lowered or do we have to bite the bullet and accept what is given?

Question 2...I though that fast fibre would get rid of the problem of telephone wire internet, that when the internet is busy (say Sunday) it then slows down. I find with this fast fibre that I get 45Mb/s when the internet is not busy, and only get around 30Mb/s on busy times. So this problem still exists on fast fibre. Yes?

BT have a Stayfast Guarantee, so if they don't deliver the speed that they promise, you get money back.

https://www.bt.com/help/broadband/full-fibre/what-is-bt-s-stay-fast-guarantee-for-full-fibre

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This is on WiFi? Do the test with a laptop connected by ethernet cable?
Also, try the WiFi test right next to the new router - what do you get there?
Do you know if it's WiFi 6? WiFi will drop off pretty heavily passing through a wall or two..

Ste

Thanks guys, the wi-fi answer is likely the problem, it passes from ground floor living room where the router is, through the upstairs floor and through a stud wall to get to my computer in the bedroom.

What about the second question, about the speed going lower when internet is busy, is that still happening with fast fibre? as I know it was a problem with my previous telephone line internet.

Anyway i am still happy with the fast fibre, as my previous speed was 11Mb/s download and 0.8Mb/s upload with the telephone line internet and this was causing buffering when playing youtube videos, it was that bad. Now youtube plays fine.

Plus the fast fibre gives me a 20Mb/s upload which is way quicker than before.

Note the terms on the 'guarantee' :
"The Stay Fast Guarantee refers to the speed from the BT network to your Smart Hub. It doesn't cover the speed you receive from the Hub to devices in your home."
This is exactly why they say it because it will plummet the further away you get from the router. Many people use mesh systems now which, set up well, often gives speeds pretty close to what you pay for in most rooms.
Yes, you can sometimes get lower speeds at certain times - but you'll probably only notice it because you've done a test. It's rare to think your connection is slow now as even the requirements of streaming HD is well below the speeds you're getting, even over Wi-Fi..

Ste

Thanks guys, that cleared this all up, as I am no expert at fast fibre.

For those who have not got fast fibre yet, a few points of interest....
Not only do you need a 240V supply for your router as expected, but also which I did not expect, you need a 240v supply for the fast fibre box that is fitted inside the living room. This messed up my double socket, as I now need more sockets to supply the fast fibre and my telly and DVD player, so had to buy one of those multi socket adapters to plug into my double socket, so I had enough sockets to feed everything.

Also the plastic fast fibre connection box and plastic trunking that is outside the house fitted on the wall only comes in gray, so looked ugly against my white stone wall, so bought some plastic primer spray and white spray paint, to blend it in, as per photo below. Looks a lot better now.

This item was edited on Monday, 2nd September 2024, 18:34

Quote:
Par Mizan says...
" so bought some plastic primer spray and white spray paint, to blend it in, as per photo below. Looks a lot better now."
there's your mistake, should have painted it red, red goes faster.


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