Page 1 of BT Surftime Disconnection Help!!!

I`ve been with BT surftime for over 2 years and never had a problem but recently (the past week) its been disconnecting me every 10minutes. I havent changed any settings and the obvious things like using outlook and it disconnecting etc arent an issue

I rang the customer help line and they told me to ring BT and get them to increase the gain on the telephone line which i did but still no success. I`ve even tried another internet provider called Loaded which uses local rates as a pay and go to check to see if it was a hardware problem. I was connected to this for well over an hour.

I`ve reformatted, downloaded the new dialler, i dont know what else could be wrong. Please help peeps.

Jamie

Similar problem with NTL, which after months of hassle & NTL allegedly boosting the gain (as it was landlords second line & I was using my home NTL account on it) was resolved by my logging the length of time\number of dial attempts, the speed when finally connected & when it kicked me off over a 3 hour period (problem wasnt just tied to just using them as ISP & took 4 different modems to get 52K connect speed).

Sent that in a very short curt e-mail to NTL, went to work came back & found all problems solved.

Moved flats 6 weeks later (annoying huh).



I ig ig ig ig ig ig ignore the phone the whole day through
To surf surf surf surf surf surf surf the net is what I really like to do
It ain`t no trick to get rich quick
If you contract out your outsourcing
Its all mine! Its all mine! Its all mine! Its all mine!
And a million users whine!

I ig ig ig ig ig ig ignore the phone the whole day through
To surf surf surf surf surf surf surf the net is what I really like to do
We delete user`s data by the score
A thousand profiles, sometimes more
But we don`t care why we wipe `em for
I ig ig ig ig ig ig ignore the phone the whole day through

I owe, I owe,
I owe, I owe,
I owe,

Its back to work I go.

(Apologies to Uncle Walt)

This item was edited on Sunday, 9th January 2005, 22:13

You want my advice pal... upgrade to broadband, and get a decent computer. that should sort out your dialing issue, because guess what you don`t need to dial with broadband.

Quote:
You want my advice pal... upgrade to broadband, and get a decent computer. that should sort out your dialing issue, because guess what you don`t need to dial with broadband

That`s just avoiding the issue though, not solving it.

if you want my advice get bt broadband. they will give you everything to get started
they usally have deals on so look around and guess what you don`t need to dail

you just click your browser and your connected and you can use your phone to talk
at the same time!! (great to email your cousin and then your aunt phones your dad........) no more missed calls!

Assuming they are within range of a ADSL enabled exchange & the amount of time spent on line (for d/l`s etc) warrants it..




A man who doesnt need any more Grecian 2000 :D

Quote:
Assuming they are within range of a ADSL enabled exchange

who isn`t these days?



My DVD collection





Gamertag Database

youd be surprised. I know someone with a p4 3.4ghz, 1gb ram and a 9800xt who is an UT2004 nutter. Hes been crying himself tonight every night because they STILL havent upgraded the lines in his area

Quote:
Quote:
Assuming they are within range of a ADSL enabled exchange


who isn`t these days?
I isn`t :(

The exchange is broadband enabled but our connection to it is too far.

:/ sis in law got same probs as u modem thing but still goes in phone line shes no even gettin 10 mins,if you suss it let me no fanks :/ and what is gain when u phone bt??

karen a