Page 1 of Have Scan taken a day`s holiday?

I`ve been trying for the last hour to contact Scan`s returns department to confirm that they have recieved my faulty DVD player and I have to admit I am sick to death of Christmas carols being played down the phone as I wait and wait for a human to respond !!!!!

I have had confirmation from the Post Office that the player was delivered early this morning, yet nothing has been updated on their website to even acknowledge reciept of it. This was sent at some expense (£18!).

I was hoping that all the horror stories I`ve heard about Scan`s customer services department were firmly with the minority ... Sadly this does not appear to be true!

.... And I was even looking forward to a new player tomorrow .... fat chance!

Oh well, once bitten twice shy ....

Hang on! it is the peak pre christmas period they are almost certainly snowed under ATM.

Give them a chance!.

Cheers Vic

Email yelsew[at]eH.ku.oc.nacs will sort the problem out.3 weeks
before christmas and we are due for a meltdown.
nilesh
scan

Hi Vic,

Well, I bought a disk drive from Evesham Micros last year (Oct 99) - two weeks before Christmas the thing went pop and I contacted them - I received a replacement the very next day - THAT`S WHAT I CALL SERVICE !!!!

You have to realise, SCAN do not give a damn about you after they have your money. Good luck mate, do you pray?

Good luck mate, I sent mine back two week`s ago and despite several e-mails, etc, they haven`t even acknowledged receiving it let alone sent me a new one which was due yesterday. I`m going to try get my money back, wish me luck.

Judas

And the moral of this story is...

demand a drop and pick - don`t just return the player and wait for the replacement.