nak99(Mostly Harmless) posted this on Monday, 1st October 2001, 19:48
This is just a friendly warning. I had delivered last week an SC-2000 DVD player. A good spec machine at a reasonable price. I had seen some chat on a couple of sites about the Customer Service or rather the lack of it but I had decided on the machine and so I ordered one.
Machine arrives without a remote control, manual or leads. I immediatley tried contacting Scan via phone, email and fax and well....... lets just put it this way, a week later I have had no contact back from them whatsoever, not even an acknowledgment saying they are dealing with the matter.
This is without doubt the worst Customer Service I have personally experienced of a company. They will take your money but if there is a problem forget it.
Give your cash to someone else who earns it.
Neil.
RE: Do NOT buy from Scan.co.uk.
Ant-dvds(Competent) posted this on Monday, 1st October 2001, 22:28
I have to agree Scan`s Customer Service was appauling in my experience. I personally wouldnt buy from them again.
Only my opinion of course :-)
RE: Do NOT buy from Scan.co.uk.
shadowze(Competent) posted this on Tuesday, 2nd October 2001, 12:52
I agree , I have been ripped off by them in the past.
Tip , if you are thinking of ordering from a company check out their customer service dept first.
RE: Do NOT buy from Scan.co.uk.
WPKenny(Competent) posted this on Thursday, 4th October 2001, 13:41
I`ll add to that. Their customer service is second to none in the "We are crap at customer service" category.
RE: Do NOT buy from Scan.co.uk.
Al Lewis(Mostly Harmless) posted this on Friday, 5th October 2001, 10:19
I recently ordered a Cyberhome dvd player, and received it on time, in perfect working order and with all necessary parts. Personally I found them very good, and customer services fine too (I had to change my delivery option).
RE: Do NOT buy from Scan.co.uk.
lewjosh(Competent) posted this on Friday, 5th October 2001, 18:37
Hmmmm...(stroking chin) your second post, Al Lewis....perhaps I`m being my usual paranoid self, but........
LJ
RE: Do NOT buy from Scan.co.uk.
Ant-dvds(Competent) posted this on Saturday, 6th October 2001, 15:08
LOL - Yep a satisfied Scan customer it has to be suspicious. ;-)
RE: Do NOT buy from Scan.co.uk.
Al Lewis(Mostly Harmless) posted this on Monday, 8th October 2001, 09:08
being new to the forum doesn`t make me a liar, pal
RE: Do NOT buy from Scan.co.uk.
samantha(Competent) posted this on Wednesday, 10th October 2001, 01:12
hiya
Ive just built my new pc with parts I bought from scan,i dont have any problem with them yet but then again i bought them over the counter maybe that is the difference,i dunno. while i was waiting for my stuff to come through from the back i did notice people complaining about no instructions or drivers for their products,and they was told that u have to download them from the net, 1 person asked "where from" and they was told "i dont know" that doesnt seem like very good customer service to me. Some of my parts didnt come with instructions or drivers but i knew where to go for them,but not everyone does.
