Page 1 of Deep Discount DVD

I`ve ordered from them in the past, everything was always OK. My last order, however, was placed the 22nd of June and shipped the 2nd of july, according to their website. Of course, I have not received my DVD. They were not late charging my CC, though.

It also happens that they have ignored my e-mails, Anybody`s got some advice on how to deal with this animals? or am I being too paranoid? :/

No, you are not being paranoid. I too am waiting for a shipment from the 18th June and they have replied (twice!) saying ;

Our records indicate that your order was shipped on 6/18.
Unfortunately, there was a delay in our international shipments due to an error in our international carrier`s facility. If you have not already received your package, you should be receiving your items shortly. Please be assured that this error has been corrected and international packages, are again, taking 10-20 days for delivery. We apologize for any inconvenience this may have caused.
Again, thank you for writing DeepDiscountDVD.com. We appreciate your business.

Needless to say nothing has appeared yet. >:(

There are a fair few of us as well, as other forums reveal.

Not a lot of help i know but I`m going to give them `til 18th August then it`s chargeback time !

Thanks PeteMc,

At least they bothered replying to your emails. I suppose there`s a tiny ray of hope....

Well, well.......they have replied to my e-mails!, lets see if they can deliver this time...

Thank you for contacting DeepDiscountDVD.com!


Your order was shipped on July 2 to the following address:

(My correct address went here)

Please reply directly to this email to verify the address is correct.
Upon receipt of your reply we can reship your order.

Good News (of sorts) I suppose, hope you get them this time round.

I sent them a stinger earlier today as mine still haven`t appeared >:(

Hopefully they will offer to reship mine.

Used them once, they sent a broken disc and ignored ALL my emails. I had to resort to credit card chargeback.

Slightly different response from them this time :

We ask that you please confirm your ship-to address. We are sorry for any inconvenience this has caused.
Again, thank you for writing DeepDiscountDVD.com. We appreciate your business.

So I have done, now do they send my discs again ?????

>:(

These guys are bl**dy unbelivable!!

No, I have not received the DVD I ordered on the 22nd June yet. E-mailed them again on the 11 Sept, replied on the 15th. to inform me that they had taken two more weeks to re-ship, and that my DVD would arrive on Sept. 26th. Funny, I just received my CC statement and they had already refunded me on the 23rd of August!!

I figure that either they haven`t a clue or They`re being so nice that I`ll receive a free DVD as a gesture of good customer service (if ever...). Altough I must say that I`m inclined to belive the former. On the other hand I suppose it`s a good thing to have my money back without having to fight for it, but hey....

I suppose what really gets me, it`s that every time they ship or re-ship they excuse themslves for another 20 bussiness days. >:(

Until they sort themselves out, the advice is, stay away. Yes they`ve got good prices but apparently only a `virtual` catalogue.

PeteMc, I hope you`ve already received the stuff you ordered.

sid69, no it`s still going on! >:(

After the updates above, I e-mailed them weekly and received no reply until they asked again for confirmation of my shipping details which I duly did.

This week I said I wanted a refund or I`ll initiate a chargeback. They replied straight away saying they would reship the discs and I asked them for a guarantee that they would (pretty worthless I know but could be useful evidence). They replied with a guarantee that they would reship, so I`ll wait and see.

I haven`t been as prompt as I should have been `cos the splash debarcle took over my complaining time but I`m back on the case now :D

No chance of another order with this lot ........... will be deleted from bookmarks if I ever get this order.

What a difference!!!


I`ve re-ordered my DVD from DVD Pacific on the 26th of Sept. and I`ve received it today! :D, and to think I had to wait for 3 months for nothing with DeepdissapointmentDVD :p . It was a hard to find DVD from a Mexican TV series, but kind of gave Deep the benefit of the doubt, but no more....

I`ve also saved almost one quid :p , and my CC was not charged until the DVD was dispatched. Not bad at all......