Page 1 of Philips 28PW6006 & Colour Distortion

Hi all

I have just brought the above TV. It has an excellent picture except when there is a large amount of red on the screen at one time & then the red appears distorted & fuzzy at the edges. Is this normal & is there anything I can do

Many Thanks

Brett

Sounds like colour bleeding to me, try turning the colour down if that takes to much of the other colours out then the set has probaly been set up wrong so complain.

Check the colour temperature is not set to warm, as this tends to flare reds as well as high colour settings. I have the 32inch vesion and my only gripe is that you have to remember to store everything you alter in the menu

hope you manage to sort it
tom-m

hi brett

it seems the more i read in this forum the more i know the answer to this question - this must be a batch of faulty tubes or something - mine is the same when watching BBC1 it seems to be predominantly reddish in hue and then i get blotches of colour on screen green to the left and blue to the right - thought this was due to an itv digital STB but i think it`s the tv

time to go back to currys.............

regards

w

Well, it`s 3 months to the day and I`ve finally reached the point where;

a) Currys Customer Care refuse to acknowledge that there is a problem
because
b) Mastercare`s experts cannot find the fault
c) the store where I purchased it won`t touch it with a bargepole because the people at a) are involved
d) the Credit Company are / have been giving the matter their URGENT attention (since March 7th - I have had nothing and can expect nothing for at least 60 days while they look into it with a), b) and c)

I have had to ARGUE with customer CARE (who it would seem 50% of don`t care) to who`s responsibility it is to find the fault. This is unacceptable service, so I would like to say;

Don`t buy a Philips television (or any kind of television or product) from Currys (or any other branch of DSG Retail - The Link, Dixons, PC World) cos when it goes wrong - they don`t want to know!

I will post links to digital photos of the fault in the next message.

w

Well, it`s kinda slung together, but here it is.

http://www.winactive.freeserve.co.uk/tvhassle/

I could take more of these pictures almost every day. The problem comes and goes, sometimes for minutes, sometimes for hours, sometimes turning the set off clears it, sometimes it doesn`t.

The examples shown are not the worst instances, sometimes the patches are really bad, sometimes they are really faint - sometimes they`re big and sometimes small.

BBC1 seems to have a reddish hue more often than not and last night when I turned the set into standby, the picture seemed to shrink rather than go off and I saw red, green and blue patches in the centre of the screen for a moment then they disappeared.

Perhaps a more knowledgeable person could tell me why that might happen?

Oh yes, Mastercare`s engineer has adjusted and stored the colour and contrast settings - I haven`t touched them since. They have also said there is nothing in the room which could be causing magnetic interference as they brought 2 people to redeliver the set the last time it came back.

I`ve tried different SCART leads, re-tuning RF outs and re-positioning all the components - the STB and DVD have been replaced with different models. They all work fine on my Mitsubishi set and that occupied exactly the same position in the room with all the components connected and there was no problem....but then I tried all that before even calling Mastercare out in the first place!

They finally had the cheek to suggest I pay an independent TV engineer to come and verify the fault - Currys said it was "my word against Mastercare`s" that the fault even existed.

HEY DSG, I WANT MY MONEY BACK!!!!!

(Compensation and an apology wouldn`t go amiss either.)

w

Viewed your pictures winactive, and they do look pretty bad. I think the engineers needed to look a bit deeper than changing the colour and contrast settings, it looks like a major fault with the tube.

I`ve got the 32" version and can`t see any of the same problems. Did the engineer who saw the tv admit that he could see a fault?

Turning the tv into standby should switch the tv off instantly so there`s no doubt you definately have a faulty tv no matter what currys say!

tom-m

Well he agreed to take the set away twice already - the thing is, as anyone who has to deal with Mastercare will know, they can`t guarantee times to turn up. Despite repeated requests that they come after 2pm they have failed to do this and they have ignored all my attempts at explaining the problem and also failed to acknowledge that anyone else is suffering in the same way - hence I`ve only ever been there when they have come back.

They have done nothing to the set at all. They put it on `soak test` and I don`t know what that involves apart from when I get it back I have to retune my channels as they`ve retuned them to the transmitter in Mansfield. Analogue reception of all channels except BBC1 is almost always nearly OK - BBC1 is `reddish` and always has been - the other day the set displayed an extremely red picture for a split second then went `normal` as it was turned on.

It seems you can`t connect anything to the SCART sockets without the set having these patches of colour come and go - what use is a TV you can connect nothing to? The problem is intermittent and even the `redness` of BBC1 doesn`t go away when nothing is connected except the aerial. It seems to me that whenever there is a reasonably strong signal to the set via SCART or aerial, the tube starts going potty and gives these horrible results.

I`ve told Mastercare and Currys explicitly what I have connected and how it is connected and how none of this can be duplicated when the equipment is connected to another set in the same configuration (or different ones for that matter) and that the only common component when the problem is there is the set itself.

I just hope other will heed this as advice when considering purchasing either Philips or from Currys (DSG).

There are plenty of threads describing this problem with Philips sets on this and other sites if you go looking - Currys and Mastercare also don`t fare too well in that respect either.

w