Page 1 of Telewest - is it just me??

Ask to be disconnected on 8th February - they disconnected me on the 8th January!

TVDrive supposed to be picked up by them on 19th February - they tried to pick it up today (19th Jan).

Had to speak to about half a dozen customer "services" people before I could even get close to being reconnected.

Spoke to 2 people about the TVDrive and they still can`t get a pick up organised.

Is it just me?

Rant over.

Either they`re getting so many cancellations, they`re used to collecting kit and didn`t notice it was a month early, or they are so oversubscribed they are desperate to get your TV Drive back to rent out to some other poor sod.

Why did you cancel?

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Why don`t you come up and see me sometime? www.digitalvideoforum.co.uk

I believe they have an `arse from elbow` issue that they need to resolve.

i am getting fed up with their ever increasing price increases, and i am damn sure you can get better value internet broadband...



`i am going to live forever or die trying`

Is this the curse of NTL?!

Cancelled cos I`m moving - although I did notice their prices are increasing again, yet their new customer deals seem to be getting better.

It`s not just you. I`ve been with Teleworst for years, and for the first couple of years I seemed to be calling for an engineer on a weekly basis, staying in on the day, then when he didn`t turn up by six o`clock phoning 151 only to be told the tech visit had been cancelled as it was a "network problem". I finally gave up calling. I lived with the crap picture quality, the dropped frames, the inactive interactive and the occasional deafening budgie chirp as the sound went west (Tele), because every time I tried to figure out a return deal to BT and Sky, it always seemed more expensive than sticking with TW.

I`ve always been happy with the phone service and Broadband, and I`ve always been convinced that potentially the cable service should be better than its satellite equivalent.

Last week, they killed my Telewest Pace STB with a firmware upgrade. I had one of the first-generation Pace boxes, and (as the engineer finally admitted) it was like trying to run Windows Vista on a Sinclair Spectrum. It crashed and burned. It took twelve days and two tech visits to finally wring a new Explorer STB out of them. I phoned to ask if it might be worth my while upgrading to the TV Drive and they responded with an offer to install the TV Drive for a bargain £75 plus £10 per month (an enormous f*ck all off).

Richard Branson is going to regret buying into these monkeys as they will destroy the Virgin brand.

J Mark Oates

Getting TVDrive, broadband, phone and Sky Sports for £50 a month. If they muck it up they can have it all back and I`ll get Sky :)

Nick

Telewest is the worst company I have ever come across. I wouldn't use them again ! >:(

Quote:
Telewest is the worst company I have ever come across. I wouldn't use them again !

Soon to be re-branded under Virgin Media along with NTL :¦