Page 1 of Have I been a complete idjit

Back in April I went to ReestitMuttons website used one of his affiliation links to take out a `free` 12 month contract with `The Mobile Outlet`. I read the conditions and added reminders to my phone and marked down on a calendar when I needed to send back bills to get my cash backs cos I knew the terms and conditions are pretty stringent.

However, according to all my reminders this should have been months 6 and 12. But when I go to the terms and conditions page now it says they should be sent in months 4,7,9,11 and 12 if the total cashback is over £200 over a 12 month contract . . . which means I`m right up Sugar Creek without a paddle. >:(

Are there any other Mobile Outlet customers out there ? If so have I been stupid and this has always been the case, or have the T&C`s changed ?

Taken from the mobile outlet website T&C`s section. Seems like when you send the bills back depends on how much you are claiming (both the 2 stepo and 5 step plan you refer to are mentioned one for <£200 and one for >£200 cash back)

EDIT NOTE - just re-read your post, I think you know the below so ignore


Quote:


11.0 Cash Back and Half Price Line Rental Entitlements

It is important that you read and understand the terms for claiming your cash back. In order to qualify for your cash back it is important that you comply with the exact terms of the relevant cash back. All cash back and half price rentals must be made in writing and within the relevant time limits. You must also send in original bills to us. Copies are NOT acceptable. It is your responsibility to make sure we receive them within the relevant time limits. Once we are receipt of your original documentation, please allow 28 days for delivery of cheques. Original bills are not returned unless a self addressed envelope is provided.

Please note: All our offers on cash back and half price line rental entitlements are also conditional upon you paying your phone bill on time and by the date specified on the bill. If you make any payment which is late then you will loose your entitlement to the cash back and half price line rental.

11.1 If your cash back entitlement is less than £200, you have to claim the offer back in a 2 stage process. This cash back and half price line rental offer is conditional upon you complying with the exact terms of this clause. If any one stage is not complied with, you will loose your entitlement to claim the whole of the cash back and half price line rental. If there have been any late payments made on your account at any time this will result in you loosing your entitlement to claim the cash back and half price line rental.
All cash back and half price line rental entitlements under £200 are paid in two stages;
In month 6 of your contract you will need to forward bills 1through to 6 to us within 21 days of the issue date on bill number 6.
In month 12 of your contract you will need to forward bills 7 through to 12 to us within 21 days of the issue date on bill number 12.

11.2 If you have an 18 month contract with your mobile phone, you will have your cash back/half price line rental refunded in 2 stages. We refund your line rental/cash back in month 12 and 18. To complete the process to redeem your cash back/line rental you must provide bills 6- 12, 17 and 18. These bills must be originals and must be received by The Mobile Outlet within 21 days from the date shown on these bills; otherwise you will loose your cash back/half price entitlement. Please note when forwarding bills 6-12, these must be received together within 21 days of the bill date illustrated on bill number 12.

11.3 If your cash back entitlement is more than £201 for a 12 month contract, you have to claim your money back in a 5 stage process. This cash back offer is conditional upon you complying with the exact terms of this clause. The steps in point 11.1, 11.2 only apply to contracts where the cash back entitlement is £200 or less. To claim cash back in cases where your entitlement is £201 and above you need to comply with the following 5 stages listed below. If you do not comply with the exact terms of each of these stages you will loose your entitlement to your cash back. If any one stage is not complied with, you will loose your entitlement to claim the whole of the cash back. If there have been any late payments made on your account at any time this will result in your application for cash back being void.
It is your responsibility to ensure that the relevant documentation reaches us within the relevant period. The stages of claiming the cash back are:


In month 4 of your contract you will need to forward bills 1through to 4 to us within 21 days of the issue date on bill number 4.
In month 7 of your contract you will need to forward bills 5 through to 7 to us within 21 days of the issue date on bill number 7.
In month 9 of your contract you will need to forward bills 8 & 9 to us within 21 days of the issue date on bill number 9.
In month 11 of your contract you will need to forward bills 10 & 11to us within 21 days of the issue date on bill number 11.
In month 12 of your contract you will need to forward to us bill 12 within 21 days of the issue date on bill number 12.
11.4 Any cash back queries after 14 days of order must be forwarded to kcabhsac[at].ku.oc.teltuoelibomeht The customer service team will not be able to help with any queries after this point.

11.5 You must include your original dispatch note with your first claim for any cash back application to be successful. If your order is submitted without or with a copy of your dispatch note your cash back application will be void

This item was edited on Wednesday, 13th September 2006, 13:57

Check your paperwork (if you have any). If the the clauses are written as above - where they say "This cash back and half price line rental offer is conditional upon you complying with the exact terms of this clause" - then if they have changed it you may still have an argument if you are complying with the orginal term as it stood when you got the phone


Of course if they havent changed the terms and you`ve simpky mis-read / not read far enough down the page then it looks like you have probably done your money :-(

This item was edited on Wednesday, 13th September 2006, 14:03

Checked the paperwork and hey presto I`m not an idjit and they have changed. Therefore sending my bills off now with a copy of the T & C`s that they provided with the order.

Thanks for the advice guys

Result :-)