Page 1 of Richer Sounds horror ...

Richer sounds has been horrible firm to deal with. Ordered a dvd player Mid Decemeber shipped the 20th. The order house number was typoed by Richer sounds so it missed arriving by Christmas as it was attempted to be delivered down the street. The Carrier refused to walk down the street went prompted by the owner of the house the misdelivery was attempted to.(Also have quite a phone bill from contacting them 20 quid calling from US was a prezzy for family back home)

Contacted Richer sounds nothing could be done until Jan 6 as the carrier took a long holiday. Contacted them the again after the package was not delivered after a few days.(few days after Jan 6) Told to contact again in 7 more days. Still no dvd player. Now when emailed they delay responce about 3-5 days and ask question where were answered in the previous emails all included in case needed.

A credit was also promised for the deliver charge, of course not yet credited either. IT has been over 40 days and nights still no word they likely have not even started looking into it yet from the way they are acting.

All in all not very pleased with them.

Send a letter to Richer Sounds head office (Julian Richer himself probably) saying you are disgusted and will never use any Richer Sounds store again. They are bound to honour your deal and then send you a £20 voucher or something.

Just wanted to check that pilgrimage street , london the the right address for such a letter? Problem is I trusted them to fix the issue since at first they seemed on the ball about the problem. Asked I wait 7 days each time to contact them and I did. When purchasing with credit cards you have limited options becuase you want to wait forever for them to fix the issue. Its only been the last two emails that have gone all wrong. Each time they rbasically prentend I have never mailed before each time. Giving themselves another 3-5 days at each leg.

Always good to not give family presents for the holiday season and still have paid for them. Ah well always nice to make good impressions in ones ability to order a simply item and have it shipped in time. Maybe they thought I wanted it Next Christmas.

Haven`t got a clue what the head office address is. You could phone them up and ask for it maybe, or it might be on the catalogues they have outside their stores.

Julian Richer, Richer Sounds PLC, Freepost, London, SE1 4BR.

Have had to contact him myself in the past. Got an apology back, although no compensation.