PETER P(Competent) posted this on Wednesday, 14th March 2007, 18:59
Has anyone else found that when complaining to Amazon by email the response you get seems to be sent by someone that hasnt actually read your complaint.
By this I mean they ignore the complaint and go on to talk about general issues without addressing your original inquiry - this has happened to me twice now - so it seems to be their standard response - and its so annoying!
RE: Do Amazon actually read emails?
mbilko(Elite) posted this on Wednesday, 14th March 2007, 19:57
Click on the contact us button and callback immediately..only way to get someone who is actually a real person.....not sure if u get anywhere with that either..check under on the buses thread
RE: Do Amazon actually read emails?
niteowl(Elite) posted this on Wednesday, 14th March 2007, 22:06
Yes.
I found my emails were dealt with fairly prompt within the 24hrs they mention. You could also click "Please let us know if this e-mail answered your question yes or no" and either talk to someone or ask question again to ensure you get satisfactory answer/response.
Personally, I think Amazon`s customer service has improved a lot in last 6 months to year. You could always phone them.
