It`s a sorry tale, I wont go to great lengths here, but you can follow it in my blog if you fancy a laugh! http://random.freepgs.com/blog/
My ISP, V21, was taken over by Biscit. Since the takeover, I have been trying to leave. My cancellation was in and I was waiting for a MAC when Netservices, who provided the broadband service to V21, decided to cut off 9,500 customers because the companies are squabbling over a bill!
I have no idea whether the disputed bill is fair or not, all I do know is that I have no broadband, and unless I sign up to Netservices preferred ISP (not bloody likely!), I will continue to have my net blocked until the 24th, when Netservices may hopefully deign to order a cease on our lines. However, they did this to another company recently, and their ceases have just been put back another week from the 17th to the 24th, or possibly the 27th!
Apparently there is nothing Ofcom can do about them a) sitting on our lines but not allowing us to use them for two weeks and b) ceasing a line I paid the bloody activation fee on.
So, if you`re looking for a new ISP, Netservices have pulled this with at least 3 ISPs, and I`ve heard of other companies having trouble getting MACs from them - AVOID!
And Biscit - well they`ve not exactly covered themselves with glory - first they told us all to phone Netservices and ask for a MAC, which they refuse to give, wasting our money and time. Then secondly they announced an 0845 dialup as `free`, costing some people a large amount of money. This I`ve reported to Trading Standards. Now, they`ve basically washed their hands of us, unless we are stupid enough to go back when our lines are free, in which case we get a free month!
And that`s the abridged version! :D
