Page 1 of Futureent - Am I just unlucky?

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Futureent - Am I just unlucky?

JayBloke (Mostly Harmless) posted this on Monday, 3rd September 2001, 16:57

OK, story so far. I have been happily purchasing disks from Play247 for a couple of years. Every order that`s in stock always arrives within a week and any forward orders arrive practically on the due out date.

After seeing a couple of posts about Futureent I decided to test them out. My first order was on the website as "normally shipped within 24 hours". After 2 weeks, no joy, so I emailed a copy of my confirmation to find out where it was. It arrived a couple of days later.

Next I ordered 2 cheap DVD`s labelled as usually shipped in 3 to 5 days. 2 DVD`s arrived within a week - I was impressed! But one was the wrong disk with an invoice stating that the other disk I had ordered was to follow shortly - still not here.

I have emailed Futurent and was asked to send back the wrong disk for a refund, so I am waiting for that now.

Summary: 2 orders, 1 late delivery, 1 wrong disk, 1 disk still a no-show.

Is it just me? I read a couple of "Futurent deliver within 30 hours" posts. Yes they are a bit cheaper than Play247, but saving a pound a disk is not really worth the hassle as far as I`m concerned.

I`ll wait to see if my refund arrives or my missing disk (at least I haven`t been charged for it) turns up, but I think I`ll stick with Play from now on.

RE: Futureent - Am I just unlucky?

Alan Titherington (Reviewer) posted this on Tuesday, 4th September 2001, 08:19

nope..not just you. I waited for a DVD for well over a month that was supposed to be in stock and could be shipped within a few days. I didn`t hear from them so every time I called I was told they were awaiting delivery, which I`d assumed anyway. Would be nice if they could keep an eye on how long people were waiting for certain items and then send them one or two emails, just out of courtesy, explaining what`s going on.

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