Page 1 of ChoicesDirect and Play.com Returns.

Bought middle of march a x files dvd box set season 4 (m lock) and when it arrived i wraped it up for brothers birthday, once he opened it he found that disc 1 and 3 were the same, i.e both disc 1. So phoned them up and told them and they said they can replace it, so I did the returns procedure and i posted it off in a huge padded envelope, A3 size i think. (bro got the envelope lol thats why it was big....

Anyway, On friday about afternoon time, i get a email saying they recieved it (phoned them in the morning and they said they never recieved it yet lol) so i was delighted it got there safetly. Also another email shortly after arrived saying replacement is posted and on its way to me. So all in all a good returns service and taking about a week in all to sort and get replacement sent to me. I will be however coming back here to inform you all if i actually get the replacement or not just to be sure that you know i got it ok or not.

--

Play.com

Right i ordered a dvd not long ago i recieved it but on chapter 15 it froze so i phoned them and they said yes we will be able to refund you for the faulty dvd. So i asked how to send them it and all that so i did the returns procedure as told to me and including a small note sying the problem. I sent it Thursday. I will post more when it happens. But they agreeing to refund is hopeful. Let you know more when i do.

Oh and they insisted on recorded delivery so i did that and all together it came to £1.75 ish. I hope they will refund me the postage costs as it was there fault i had to send it back cos of a faulty dvd not mine so why should i have to pay for delivery when there service was free delivery on dvds.

This item was edited on Saturday, 9th April 2005, 01:24

i have had to send stuff back to both these companies and they were actually superb both times about it.

I`d have to agree that both of them are good when it comes to returns but Choices win as they include a freepost label for you to put on the return. Recently had to send the Ring Trilogy box set back to them due to the case being damaged and they were very quick with the return.

************************************************************
`.....be nice until it`s time to not be nice`

Only returned to Play.com - very quick and helpfull service (ps2 game that would not play)

Just an update about both companies.

Play.com has sent me a email saying they are refunding me so im pleased with that, the say they can refund postage expenses but how do they how much i payed for costs. Might have to ring them up if they just refund the dvd price without the postage costs i incured.

Choices Direct: Have been great, they sent out the replacement about a week after i sent the faulty one to them and it arrived yesterday morning.

Top marks for both. :)

After using looking4dvds.com as a result of a link from find-dvd I have to say they are a scam.....UNLIKE play.com who were my first dvd supplier and who I have to say to date after 3 years + have been fab.I have had to return 2 dvds in all the orders I`ve placed (loads) with them,one because it was faulty and the other because it was the wrong disc although the invoice said otherwise....and to be fair mistakes do happen to the best of us.
I give them 10/10 every time for damn good customer service and good returns policy.It`s all well and good searching through the likes of find-dvd and opting for the cheapest supplier such as looking4dvds.com ( scam artists )but as I and many others have learned to their cost there are rogues out there. play.com will always be top of my list even though occasionally they may not be the cheapest.....but at least you get what you`ve ordered AND ON TIME

Emailed play.com about postage costs i get a email back later that day informing me they will refund the full postage costs as well. :) Well done Play.com

Top dvd suppliers i have used to date are

Choices Direct (x files and babylon 5 boxsets are the cheapest by far ANYWHERE)
Play.com have some terific bargains and there site is awsomely made and easy to use.
DVD.co.uk got a dvd from them and was quick as anything, would use again.
CDWOW got a few dvds from here, very good service.