Page 1 of Am I Unreasonable? (DVDImport)

I placed an order with DVDImport on the 2nd of August for an item that was showing as in stock. I didn`t hear anything more from them, and the status of the order remained as pending, so I emailed them last friday to check when they were sending it out. Still nothing so I tried again today. To my surprise I got a phone call from them about half an hour ago (8:30pm) - to paraphrase / sum up:

My order hadn`t been dispatched yet because whilst it was in stock, it was stocked in their main warehourse which is six hours away. Montreal is a big place, about 100,000 km. I hadn`t got a reply to my previous email because it isn`t fair to expect people to work over the weekend [fair point btw - but i don`t see why they couldn`t contact me monday]. "Why are english people always like this?"

I`ve just logged into my account and now the order shows as shipped (apparently it was shipped on sunday - the weekend) which it didn`t two hours ago.

Perhaps I`m being unfair here. I do appreciate that they took the trouble to call me (from Canada) but I don`t appreciate the delay or the comments. Anyone want to chip in here? I`ll update this, btw, when and if I get the dvd.

Quote:
I hadn`t got a reply to my previous email because it isn`t fair to expect people to work over the weekend

Quote:
I`ve just logged into my account and now the order shows as shipped (apparently it was shipped on sunday - the weekend)

Considering their first comment and the online status i think somebody was talking bullsh1te







Anti-Clown Coalition (A.C.C Founder)