beale(Mostly Harmless) posted this on Sunday, 11th March 2001, 00:52
Hi,
I ordered a LG 3350 DVD player from dabs.com 2 months ago. When I ordered it, they availability was 1-2 days. This soon went to 3-4 weeks, and although briefly getting to 1-2 weeks, it has remained at 3-4 weeks since. There was even a period of it being unavailably at all.
The only reason I know this is from constantly checking their web site - I received only on email from them in the 2 months which I concider to be appauling customer service.
Today, I got fed up of waiting, and went and bought it from my local Curries - the whole thing was done and I was back home after just 45 mins.
I just felt the need to get this off my chest! What does anyone suggest I do, as I feel like complaining to dabs.com about this?
Apart from the above, the player is excellent BTW!
Ian
RE: www.dabs.incompetent
Moose(Mostly Harmless) posted this on Monday, 12th March 2001, 09:57
never ordered a dvd player from them but did buy most of the parts for my pc which I built last summer from them
If it was in stock I got everything next day. Since then I`ve used them for a lot of gear with no problems.
I think with most of these retailers if it ain`t in stock don`t order it. I`ve had similar problems with a hard drive from insight.com and bits from jungle.com which were delayed and delayed until I cancelled the order.
RE: www.dabs.incompetent
daveo(Competent) posted this on Monday, 12th March 2001, 15:42
beale,
I have had several emails from dabs over the last 2 months (i ordered on 15th Jan), admittedly each time I sent the first email. But they responded within a few hours.
You are right though, they should be more forthcoming with information. this bloke at dabs told me it was their suppliers that were messing them about. I`ve also got one on order at 3 other places and they are all as bad as each other.
