rach(Mostly Harmless) posted this on Tuesday, 10th February 2004, 11:13
Oh yeah, another Splash thread. I wondered if anyone else out there was a glutton for punishment and ordered from Splash after receiving this email on 1st January:
SplashDVD - Start the New Year with a Splash As a nice little bonus, any customer who places an order in January with a value of £25 or more will receive a free £5 voucher redeemable in February. This applies to each order placed and all vouchers will be delivered on the 1st February.
Now I don`t know if I am reading this wrong but I thought it meant EVERY order over £25 (each order placed in Jan) will qualify for a voucher. I emailed them four times throughout January asking for them to confirm this and they chose not to reply once so I went ahead and ordered three seperate orders over £25. I also phoned them on Saturday (because I haven`t received any of the three vouchers promised to be sent on 1st Feb) at 10.10am and was kept waiting for 2hrs and 50 mins until the line went dead at closing time. What a joke!
Has anyone out there had their vouchers issued on the day they said they would be sent?
I know this is a big case of `I told you so` but up until Jan I hadn`t had a problem with the two month waiting time for every order to be despatched but the near three hour phone call, my receiving a second-hand dvd last week and the failure to send out the promised vouchers and no response to my many polite emails throughout Jan leaves me floundering.
Do I have any rights? I asked them not to send me any more from my orders until they fixed the problems but yesterday they sent out yet another, they are just taking the p**s aren`t they? They won`t even tell me what I can do about returning the second-hand disc and getting a replacment and I think that is so the time runs out so I no longer have any consumer rights.
