Page 1 of Annoyed with Richer Sounds!! Now delighted with Richer Sounds

Went to my local branch especially today for a Panny E50 DVD recorder. WAs in there for £300, asked them to price match with Amazons £250, assistant agreed, went out back and then said that they are not allowed to price match on DVD recorders!!!

I asked where on the window does it state this, anywhere in the price match promise. He told me that it wasnt there and to complain to H.O.

I checked out the website afterwards and it is stated there, but nowhere else on the shop window. Surely this is against Trading Standards Laws?

They have made the promise in the shop with no stipulations, yet they add one to the internet but not anywhere else. Richer Sounds will be getting a call from me tomorrow morning to complain about this to see what I can do.

Better to die fighting for freedom than to be a prisoner all the days of your life

This item was edited on Wednesday, 31st December 2003, 16:02

Go for it!

Whilst as a whole I have no problems with Richer Sounds, I do not like the situation you have found yourself in and wish you well. Let us know how it turns out.

As an alternative write directly to Julian Richer with your complaint...he tends to answer each one individually and has sent me vouchers and pricematched as well...he`s a REALLY nice guy :D (BTW I`ve complained twice)

Just make sure you complain about having to travel, wasted time, disapointment, won`t recommend etc etc

I was told by customer services to write to Julian Richer and they gave me a freepost address. However, snail mail alwys seems to take forever to respond to so I sent them an email for his personal attention. I just hope that I get a reply soon.

I really want that DVD recorder and feel that their offer should be matched

Nothing in shop states otherwise
In the sales brochure they state CD recorders excluded
On the internet there is a small line that excludes DVD recorders. They are not even consistent. I dont want to buym from the brochure (my item is not listed anyway) nor do I want to buy from the net. I went into the store to buy, and if they price matched I would happily go back and buy the item today.

Better to die fighting for freedom than to be a prisoner all the days of your life

This item was edited on Monday, 29th December 2003, 11:36

Hi Mattwhite1
Found myself in exactly the same position as you a few weeks before Xmas. Narrowed it down to the Panasonic or JVC. Saw richer Sounds doing the price match thing, but when I contacted one of their branches I was told the same as you were. :/ Must admit I did not see the exclusion in their brochure issue 257 Oct/Nov and on rechecking just now I still can't see it. The only thing I can think of is that they were seeing how popular these objects were going to be and so excluded them.
I suppose they are within their rights to do so.
Don't know what area you are, but if it's Ilford or Stratford, PRC for £245 as advertised in "What Video & Widescreen TV" Jan 2004 :) . Check availability before going if you can though.

I think the would be covered by the O&M act which allows for genuine mistakes by retailers in their advertising.

Quote:
nor do I want to buy from the net. The simple fact is it costs more to have a High street retail outlet so the margins have to be higher. It costs alot of money to have people who know what they are talking about.

Saying that, It`s worth a try.

All the best,

The 42%er.

Has anyone written to Richer Sounds, and how long did it take to get a response?

Better to die fighting for freedom than to be a prisoner all the days of your life

Had a phone call on my voicemail from richer sounds, they have sent me an email apparently that if I print off and take to the store they will price match for me

HURRAH for Richer Sounds!

Multi-region Panny e50 for £250 b-a-r-g-a-i-n

Better to die fighting for freedom than to be a prisoner all the days of your life

It looks to me that you have got a result. Can I ask, was the panasonic recorder you saw advertised at Amazon multi-region for £250?. I have been looking all over for a best price panny and thought Amazons was not multi-region. Would you let me know what dvd-r discs you intend to use and where is the best price?.

This item was edited on Wednesday, 31st December 2003, 17:30