Page 1 of HMV Refund Policy

For info - HMV no longer give refunds - exchanges ONLY.
I had a big tiff with the Manager at my local store about this - head office were just as bad.
Wont be shopping there again.

I suspect this againt the law aswell

Only against the law if the goods weren`t as described or of merchatable quality (i.e. broke). You`ll never get them on as described cos a dvd is a dvd and has a cover telling you what`s in it.

Most stores will give refunds even if it isn`t broke as the basis of good customer relations, but they aren`t obliged to do so by law.

presumably HMV trying to stop people buyig stuff and eithe copying it or watching it and then returning it. Can`t blame them in a way, but isn`t v good customer service.

I rarely buy from HMV anyway, cos they`re so expensive.

I was under the impression that the law says, if you have a reciept & the goods are faulty you can get a refund although most stores will only give you an exchange or gift voucher if the items are just unwanted.

I know the one exeption is Game who have a 10 day returns policy and will give you a full refund even for just unwanted items as long as you have a reciept

Just to let everyone know that about March this year, the Law changed - it is now the Retailer`s responsibility to prove the goods were not faulty or damaged etc at point of sale: not the consumer. Translated, that also means you have every right to a refund on any given item you take back - regardless of reason. Their are a few minor restrictions, but, in short - HMV are trying to bend the Law to suit. Your statuary rights, which in part overtake most of conventional consumer law anyway, over-rule HMV`s decision anyhow. I suggest you either advise local trading standards to pop round and find out exactly what their wayward policy is at the moment making sure you know when they are going so u can tag along wityh what you need to get refunded, or you are very loud & public about your rights in the store itself. For one thing, any change in consumer policy HAS to be widely advertised within the store itself & not simply as part of a national awareness/advertising campaign on the side of carrier bags or whatever - if it is not, then you again have them over a barrell.

most retail stores will start feeling the pinch due to the new consumer protection Laws and are going to break many others in an attempt to make up the shortfall. e.g. it is now the retailer/manufacturer`s liability to service your goods for 5years (very shortly, this will be changing to 10years) on inherent manufacturing defects etc. - this means, warranties etc are basicaly useless so dont bother buying any along with your goods. they are already protected by LAW. the only good warranties are for, are if they are purchsed with specific & stipulated problems in mind of a non-manufacturing defect bent. so, be warned. stores will start trying to pull the replacement/credit note B.S. once the general public become more aware of the 5yr LAW in order to offset the amount of returns they can anticipate. mainly because they can`t re-sell items (or shouldn`t by law, anyway) as new if they have been returned for whatever reason. And there is no such thing as `sold as seen`. So, sale goods are ALSO covered by this stuff UNLESS every last obvious defect is pointed out to you at point of sale. If it aint - u can get a replacement at full cost.

back to the point - as a consumer, you have the automatic right to return the item for a refund within a reasonable time limit (standard these days is about 30 days, but some restrict ot to about 14, which again, is rubbish). any returns thereafter are done so on a replacement basis up to the cost of the original purchase.

- all things bloom to suffer loss -

great post theeviltwin, I have saved this in a txt file for future referance.

I bought my panny tv and the sale was agreed within 1 min but the salesman spent 10mins trying to sell me the extended warrenty. In the end I told him either close the deal else I am out of here, as I was not keen on paying £99.00 for 2 years extra cover on top of 1 year norm. I expect panny will last longer then 3 years. I have one bought in 1984 and still is working fine!

It is worth noting that if you an item like your panny using a credit card (Barclaycard anyway) then you can get another years free cover from them if you request it withing 30 days of purchase.

I know HMV used to do refunds for anything, I bought a CD by The Hidden Cameras thinking it was a different band.

Got home, it was a gay Canadian Church folk collective, wasn`t overly impressed anyhow and took it back, they accepted my explanation and gave me a refund. This was about 6 months ago however, but it appears from previous posts that the law has changed again towards the consumer`s side so I don`t see why this shouldn`t still be the case.

Quote:
Just to let everyone know that about March this year, the Law changed - it is now the Retailer`s responsibility to prove the goods were not faulty or damaged etc at point of sale: not the consumer. Translated, that also means you have every right to a refund on any given item you take back - regardless of reason. Bollocks. The cd player you have just brought. As long as it does the job it was sold to do I legaly have to give you a refund. You can not come back to me and say sorry this won`t play my mini discs I want my money back. It was not sold for that pupose. Regardless of reason my arse.

Can I have my money back on this open tin of beans as I don`t and have never liked beans?

Sometimes I wonder if people want retailers you can buy from?

All the best,

The 42%er.

Quote:
Sometimes I wonder if people want retailers you can buy from?

Good point. The law may well give you an unconditional right to a refund, which could be useful in trying circumstances.

However, if you strut around bleating about your rights, acting like an arse and demanding refunds for no good reason, you shouldn`t be too surprised if shops start refusing to serve you. ;)

Mike

My wife used to work in Great Mills & after Christmas pikies would return the decorations & artificial trees for a refund (in one case even with a real tree).

"Great chunks of my past detaching themselves like melting icebergs"