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can anyone please explain why my computer is working wi fi and a kindle fire and 2 internet phones aren`t when they have been for some time. they work on another supplier away from home ok. tries connecting and authenticating then just tries again.

Have you set a limit to the number of devices that can connect to your router?

Have you tried restarting?

Maybe delete the stored connection on your phones and create it again?

Reset the router...

What have you tried so far?

theres no limit. have had a few more working at same time before...but at moment its just the 4. they were all working together up till Saturday. have restarted all items including modem and router. powered down all phones and kindle even powered down my laptop incase that was stopping others from working but made no difference.
were with virgin and im sure if I tell them laptop working ok they will say it cant be anything to do with them

Tried deleting the settings for the wifi from the devices that don't work and reconnecting?

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done that...re connected and re entered password. still same
my phone just tries to authenticate all the time

Next step would be reset the router to defaults and see if that fixes it.

(I'm guessing your wireless router plugs into your cable modem, and your PC plugs into your wireless router?)


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This item was edited on Wednesday, 7th August 2013, 10:06

If the router has been reset is it possible you have Access Control (or whatever your router calls it) enabled?
Basically you need to tell it the wireless stations and devices that are OK for it to allow to connect, usually in the Wireless Setup of the router and even if it`s set to "off" try marking the devices as trusted, apply, then reattempt connection.

Once had similar issues with an older O2 router that just wouldn`t let my Wii connect unless it was told it was a trusted device.
Oh, and usually listed as MAC codes so you may need to match them up with your devices as to which device is which.

Jimbo : oÞ

"There`s that word again... is there a problem with the Earth`s gravitational pull in the future?"

we have no pc connected to router. had a tower unit bout 2 year ago but went faulty and was never replaced. so since then its just been...modem/router and odd laptop/phones and kindle all working wi fi by entering password

hi jimbo. thanks for the reply. not having a computer connected to modem/router not sure how I wud do the above...also not being very technical and bright with computers