Page 1 of DVD / BD drive woes

Bit of a strange one this.

Turned on my laptop yesterday, popped a disc into the BD drive and... nothing. Went into Explorer (or whatever the Vista equivalent is) to check and there`s no mention of my disc drive there at all.

So took my external DVD writer through, plugged that in and... the same! Nothing.

Into Control Panel> Hardware and Sound> Device Manager and under the `DVD/CD-ROM drives` section both are listed, but with those infuriating little exclamation mark roadsigns in the bottom right corner. And within the Properties section reads (in both cases):

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Uninstalling and re-installing doesn`t solve the problem, just the same again. It`s doing my nut!

Any help would be appreciated... as always.

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I love deadlines - I love the whooshing noise they make as they fly past...

- Douglas Adams

Had a similar thing with my hd dvd drive and it was very techy to fix so i would contact tech support tbh or i could try to find the email they sent with the content, did u try uninstalling it and restarting ur comp and letting vista find it itself??

Found email mate and will paste but remember it is for my lappy but hopefully will give u gen jist???

I understand that the CD/DVD drive is not listed in My computer and cd/dvd drive has Yellow marks in device manager.

This is an issue with the registry settings. WE need to perform the below steps to resolve this issue.


Issue should be resolved by clearing upper and lower registry filters in Vista.

1. Unplug all non-essential external plug and play devices, especially cameras.

2. Click Start , and enter "regedit" into the Start Search field. The registry editor window appears.

3. Select Computer in the main window.

4. Click File, Export, type a filename that is easy for you to remember, and click Save.

A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.

5. Click the plus sign ( +) next to the following items in the list:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class

6. Select 4D36E965-E325-11CE-BFC1-08002BE10318. Make sure you have selected this exact key name.

7. Select LowerFilters value and press the Delete key and confirm the deletion by clicking Yes

8. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.

9. Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if they exist.

10. Close the registry editor and restart the computer. The disc drive should now be recognized by Windows.

This item was edited on Monday, 25th May 2009, 18:57