RE: Tiscali Broadband Question
I`m with tiscali, and have recently upgraded from 2 meg to tiscali max. My current feed is 7.7mbps
However, they are buggers for bandwidth allocations. Contact them to complain, but you`ll probably get something back telling you that greedy buggers using torrents are sucking all the bandwidth away.
If you`re paying for 2, you should get 2.
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My eyes, My beautiful eyes....
My Collection
Writer`s Release
RE: Tiscali Broadband Question
I would assume so. I`m sure some techhead will explain further
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My eyes, My beautiful eyes....
My Collection
Writer`s Release
im with tiscali and upgraded to 2mb too.
u do it online, and myaccounts page showed i had the 2mb package, but my speed hadn`t increased at all.
i emailed them and used a dsl meter to gauge what my actual broadband speed was.
after what seemed like weeks of emails they eventually upped my speed.
they even sent me an email saying that i could leave tiscali if i wasn`t happy - cheecky gits >:(
dont worry tiscali - i will if this sky broadband works out great for anyone. ;)
This was there reply with the link to the dsl meter if anyones interested::
Quote:
Thank you for contacting Tiscali Customer Support.
I understand from your e-mail that you have upgraded your broadband connection package from 1 Mbps to 2 Mbps, however, the package is still not upgraded.
I would like to inform you that as per our records your package has been upgraded. In this scenario, I recommend following the steps mentioned below:
1. Visit Tiscali website at www.tiscali.co.uk.
2. Click on "My Account" area located at the top left hand side of the website.
3. A new page will open. Then, click on the link "Change your existing broadband package".
4. This will ask for your username and password.
This will show your current package and also the available options for the upgrade. For your convenience , I am also providing you the direct link to access the "My Account" section at Tiscali website.
https://www.tiscali.co.uk/members/myaccount/upgrade/upgrade.html
If you are experiencing slow speed while using broadband connection, I recommend following the steps mentioned below:
1. Open Internet Explorer.
2. Click Tools in the menu bar.
3. Choose Internet Options. The Internet Options window will open.
4. In the Internet Option Window choose the General tab.
5. Click Delete Cookies to delete the cookies.
6. After deleting the cookies click on Delete Files.
7. A small window will open, check mark the `Delete all offline content` and click OK.
8. After the computer deletes them, Click OK to close the Internet options Window.
Now check whether the speed of the internet has increased or not. If not then to enable us to quickly identify and address any issues you may be experiencing, we would be grateful if you could provide us with further information and perform some basic checks.
The nature of Broadband is such that bandwidth at peak times is shared amongst customers according to the speed of service purchased. It is therefore likely that if you are downloading a large file during peak times, it will take longer to complete (as there are more customers online, sharing the same bandwidth). For this reason we would recommend that if you need to download a large amount of material, that you try and do so outside of peak times. This will ensure that optimum speeds are achieved. However, if you are experiencing consistently low speeds then this needs to be investigated by our dedicated Technical Support Team. In order to identify the problem and therefore ensure a speedy resolution, we need your help.
To enable us to assist you please ensure you have performed the 6 checks below as you may find the solution to your problem:
What speed are you actually getting?
In order to determine your current speed on Broadband go to http://speedcheck.ispconnect.co.uk/ and then run the speed test. The test will then return a bandwidth reading and a graphical comparison of your speed in context with Tiscali Broadband product speeds. This test must be run at least three times to ensure no anomalous results occur by clicking on Retest at the bottom of the page.
Cable Setup
Please ensure the modem is connected to a filter via an RJ11 cable (the Black 2 Metre RJ11 Cable we supplied). This RJ11 cable must connect into the DSL socket of a filter that is DIRECTLY connected into a BT-installed, wall-mounted telephone socket.
PLEASE NOTE: A telephone extension cable should not be used to connect the modem, as this was never designed to carry a broadband signal.
Also ensure that ALL equipment attached to the phone line is connecting through a DSL filter (2 of these were supplied with your broadband modem). Unfiltered equipment (Such as Phones, Fax, Answer-Machine, Cordless Telephone Base Units, Alarm Systems, Surge Protectors, Sky Digital Set Top Boxes, Dialler Boxes, literally anything attached to the telephone line) can interfere with the broadband reception of your modem. If you are in doubt as to whether a piece of equipment attached to the telephone line is causing a problem, simply disconnect all devices (except the modem)and try your broadband connection again.
It is also recommended that your PC at the very least must match these minimum specification requirements:
Pentium 200Mhz Processor or Equivalent
32MB of RAM
150MB of free space on the hard drive
One of the following Operating Systems;
Windows 98,
Windows 98SE,
Windows ME,
Windows 2000 Professional
Windows XP
Firewall and Antivirus
Your Firewall and Antivirus software are continually working in the background to check that the traffic flowing over your connection is both permitted and safe. This can sometimes cause the connection to appear slow. We would recommend that you uninstall and reinstall the software whilst disconnected from the Internet.
File Sharing Programs (including Peer to Peer - P2P Software)
Such programs will undoubtedly utilise some of your bandwidth leaving a reduced amount of bandwidth available for the loading of Web Pages. Please disable any such software and re-examine the speed of your connection.
Spyware
This can include program types such as `Spyware`, `Malware` and `Adaware`. The detection of such `hidden` programs may prove difficult. We would recommend you download Adaware from the Web site given below:
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
or Spybot from the Web site given below:
http://www.majorgeeks.com/download.php?det=2471
to scan your system for the presence of any hidden programs. It will provide information on them and also give the option for their removal.
If you are sure that none of the above factors are affecting your connection then to investigate further, we will require accurate speed measurements. To obtain these we recommend you perform a speed test at:
http://speedcheck.ispconnect.co.uk/
Follow the online steps given on this website to perform a speed test and make a note of the Bandwidth Reading you are given (this is the large figure in Red and will be given in Kbps (Kilobits per Second). Please note that it would help us identify the issue more quickly if you were able to perform this speed test at multiple different times of the day to give us a complete picture of the speed of your connection. We would recommend that speed tests be performed at the following intervals:
In the morning
Around 6pm
As late in the evening as is convenient.
Please make a note of each `Bandwidth Reading` given and the time at which the test was performed. This will be useful when we investigate your problem.
You then need to call technical support on 0870 744 2922, confirming that you have carried out the 6 steps above, remembering to give the results of your speed tests.
NOTE: Please note one or more of the above links link to external websites. Tiscali cannot be held responsible for the information contained in these sites. Neither can we be held responsible for issues caused by the software available from these sites.
The information that I have provided should help. However, if you have any further queries, please reply to this message, we will be glad to assist you further.
Regards,
Tiscali Customer Support
If u r still having probs email:
secivresdnabdaorb[at]moc.ilacsit.ku
HTH
Myspace 
Funky Film Company