Page 1 of Is this Panny E55 firmware safe?

My E55`s on the blink. I`ve been advised that I might need to upgrade its firmware. The Panasonic UK telephone support people were not helpful, but I found this page:

http://www2.panasonic.com/webapp/wcs/stores/servlet/vDownloads?storeId=15001&langId=-1&page=DVDFirmware

I think it might be the American site. I`m worried that the E55 firmware listed might not work in my machine - in fact it might really screw it up!

Advice anyone?

Thanks

i think this is the fw i recently tried on my e55.

My E55 said it was a non valid disk and wouldnt update

been having problems getting it to record on modern 8 X dvd-r, (Ritek G05 is only one it likes ) hence why i wanted to try updating f/w


Rob J

This item was edited on Saturday, 6th August 2005, 00:09

As it`s an official Panny site, I would imagine that the firmware is "safe" but how applicable to a UK machine might be another question.
As you have had no joy from the UK team, why not contact the US site and explain your problem and ask their advice ?
There is a contact form at : http://www2.panasonic.com/webapp/wcs/stores/servlet/vContactUs?storeId=15001

I`ve done this for other products marketed by international manufacturers and have usually found that the US customer service has been very helpful.
They have a different outlook on service over there compared to our lot - in the US, customers are considered to be important !

Edit :
Just spotted this on that site which might explain why Rob J`s attempt failed :
"......If "U11"(DMR-E30/ DMR-HS2) or "UNSUPPORT" appears on the DVD recorder`s display during the update process, this indicates that the firmware already installed in your unit is either the same version or a newer version than the one you are trying to install. ......"

This item was edited on Saturday, 6th August 2005, 13:15

Thanks.

Yeah, the UK Panansonic helpline is a contradiction in terms - in fact, I`d describe their attitude as dismissive. Awful. It`s also bizarre that, unlike America, the UK Panny site doesn`t provide updates.

I`ll email the US support site as Gizmo suggested. Cheers.

Have you had any joy with this ?

My machine is not recording to 8X disks, SVP said it may be the firmware,and I found the DMRE55 download on Panasonic US site, but nothing helpful on the International/UK site. I can`t tell what version of firmware this download is, or that my machine currently has.
I copied to CD, but I do not want to try this until I am sure that it will not mess up the machine (or the multiregion capability) .

Trentculp - I would be very grateful if you could let me know whether you have resolved this.

I live in Romania - Europe and now I own such a piece of recorder.. :)
I cannot find DVD-RAM RW in Romania and I really need a FW update.

I found the JP site and as maybe you allready know, Japan and Europe are using the same Region code: 2

Latest firmware is dated April 5, 2005

What`s new ?
It corresponds to recording to the DVD-R disk for eight-X speed recording.


http://www.excite.co.jp/world/english/web/body/?wb_url=http%3A%2F%2Fpanasonic.jp%2Fsupport%2Fdvd%2Fdownload%2Ffw%2Fstep1.html&wb_lp=JAEN&wb_dis=2

Quote:

Regions
1: U.S., Canada, U.S. Territories
2: Japan, Europe, South Africa, and Middle East (including Egypt)
3: Southeast Asia and East Asia (including Hong Kong)
4: Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean
5: Eastern Europe (Former Soviet Union), Indian subcontinent, Africa, North Korea, and Mongolia
6: China
7: Reserved
8: Special international venues (airplanes, cruise ships, etc.)