fitzy*(Mostly Harmless) posted this on Thursday, 7th April 2005, 22:01
Hi.
I bought a DVD rewriter on ebay
When i bought the rewriter it came with a 1YEAR WARRANTY i even spoke to the seller and he guaranteed me that if anything went wrong with the unit within the warranty period i was covered.
Well 4 months has past, the rewriter is not working properly, i emailed the guy tonight, got a email back, which reads
Hi
Company i purchased the re-writers from is no longer trading and apologise as warranty was given by them.
As i bought the rewriter from the seller, isn`t he accountable.
Grateful for any replies
RE: Anyone got any suggestions.
Snaps(Elite) posted this on Thursday, 7th April 2005, 22:11
Quite possibly, but as in a great deal of instances like this try enforcing it. Don`t know what you paid but I`d guarantee you`ll probably end up spending more even if only in time.
Snaps
All skill is in vain when an angel p*sses in the flintlock of your musket.
RE: Anyone got any suggestions.
Rassilon(Elite) posted this on Thursday, 7th April 2005, 22:49
If you buy something new & sell it on, the warranty starts from the day you bought it not when you sell it unless you are a authorised distributor.
If he personally offers a 1 year warranty then hes liable, but enforcing it is another matter altogether. You could press the point if he paid for it by credit card, he could refund you & claim the cash back from his CC.
You may get lucky by contacting the maker of the drive by stating the retailer is no longer trading.
I quite like the Helpdesk people in a benevolent (as opposed to malevolent) way as they do some valuable work in preventing us being inundated by every halfwit who can work a phone.
