Page 1 of How to get your Wharfedale 750 exchanged for a new 750S (if you get problems)

1. Go to your local store, scout to see whats on the shelves. You want to be sure its worth the effort! (this is best with the player/receipt left in the car/home)

2. Approach your friendly customer service rep. Enquire politely about the Gladiator disc 2 problems/Jaws/LA Confidential. Depending on the outcome of this, you may have it easy or hard.

3a. Easy - They`ll roll over and say certainly, bring the stuff back and you can have a new one. Make sure you get the person`s name, and the time they knock off if you have to nip home for the kit.

3b. Hard - You`ll get a `wise` bod (like I did), claiming about upgrades or `Its like a computer, once you`ve bought it that`s it!` I nearly exploded when this happened to me. I just calmly turned and left the store.(I had the kit at home) I went home got the kit(remote as well!!) and receipt then started back to the store.
On the way, I phoned ahead and asked to speak to the Customer Services Manager or somebody else as senior (don`t get fobbed off with a Checkout manager) who can make a decision about DVD Player replacement.
On talking to this person, get their name and position first, you may get the sorry no can do, or the ring the helpline, or some other line/excuse. Don`t take it. Calmly, explain that the disc works in a friends machine which is not a Wharfedale. Then say you would like a replacement player. When met with the `you`ll only get the same problems` excuse, exclaim `The player is not fit for its intended use under the Sale of Goods Act 1979, I was not informed at the time of sale that the player would not play the Gladiator DVD. Therefore I would like a replacement to be ready on my arrival in the store in x minutes/hours, I will take a chance on the replacement (knowing from this website the full story!).`

4. When at the store go to customer services and explain you`ve spoken to so and so, and that they said a replacement is OK. (This may or may not get relayed to the CS Desk). Any problems get the person you spoke to down to the desk to clarify the situation.

5. Go and get you new 750S - Check it is an S if they`ve got it for you. - BE SURE! You`ve come this far!

6. If all is OK, get you replacement/faulty goods receipt (this is your new 12 month guarantee) and skip happily home.

This is what happened to me last night (Dec 6) when I changed mine. I turned up with the player and remote in an ASDA carrier bag (box went out ages ago), receipt in my pocket. Walked out with a shiny new player in a box, with a new set of cables and all!! Your scenario may be slightly different, but it is important at all times, to stay polite, don`t lose it, don`t swear, and don`t mention the internet. Claim real experience with the disc concerned. This is vital to your cause.

Hope this helps in the quest for shiny new 750S`s round the country.

I found it a bit easier than you. I went to the local 24 hour store, at midnight. They were only too happy to give me a refund. I said the player was too big for my cabinet. Saying that I had only bought it a week ago, still boxed and everything in it`s place. I had a browse around the store, and buy the time i got down to the dvd players, there was my player in the box on the top of others ready to sell again. She didn`t even check the contents, just sealed it up and put it back on the shelf. It`s a good job it was spotless, "now....... did I change it back to region two again?" hmmmm

Post back and let me know how you get on with your 750s. When I got home I ordered one from the website.... Potter

Potter,

It is a vast improvement on my Gen 1 model. Plays my old dodgy MP3 compo CDRs a treat (all scratched and evil looking too)!

Menus are lovely, a lot nicer to use and look at.

Question, did you have your receipt?? or not??. If you got a refund, why didn`t you try another local`ish` Tesco for instant gratification rather that an internet order?

A mate is currently jumping through hoops with Tesco to try and get his swapped out. He`s been on the phone all today.
The manager of the store concerned said `Don`t worry, disc two was free anyway.`!! Erm, no manager bloke, on the box front it says two disc pack or something similar! Not buy one get the other free.

His problem is going to get worse as Christmas approaches as he`s bought Gladiator for his dad as a pressie! I don`t think his dad will be too impressed when he finds out disk two doesn`t work.

I think his next move should be to go to the biggest Tesco in our area and pull the noisy motor trick. That should hopefully get him a new player.

Before any of you get into a legal wrangle and a debate that you can`t quite win,
"`The player is not fit for its intended use under the Sale of Goods Act 1979, I was not informed at the time of sale that the player would not play the Gladiator DVD. Therefore I would like a replacement to be ready on my arrival in the store in x minutes/hours, I will take a chance on the replacement (knowing from this website the full story!).`"

For this to be a valid line, you would have had to have either:
1) Asked the question "Will this play Gladiator Disc 2"
or
2)Been told by assistant "This will play (x) (y) (z) discs
BEFORE YOU BOUGHT THE PLAYER!

A hardware manufacturer is not responsible for a software manufacturer`s changes, and although I agree it`s worth a try (you were lucky, you got the "don`t really know the legal situation" guy), maybe we shouldn`t be shouting so much at the hardware boys!
They seem to be trying to keep up, but the SOFTWARE boys keep causing the problems!

Anyways..just a thought from a guy in Retail... that line wouldn`t have worked with me, and I would have OFFERED to phone Trading Standards for you.
Unless you could find a disc when the machine was manufactured that wouldn`t play, and the retailer had stated it would, they wouldn`t back you on that one, but most Retail peeps don`t know the Law, and if you start quoting paragraphs as suggested, they`ll mince it and change it for ya.

Oh, and the "immediately put it on the shelf again"?
Was it labelled as an exchanged unit and reduced in price accordingly?
If not, then thats a HUGE legal item.. you could give them major serious grief, an expensive company fine, and even the Manager of that individual store would get a fine!
(Trust me, I got it a few years ago!)

AIWA 370 (officially) ROCKS!!!!!!!!!

This item was edited on Thursday, 7th December 2000, 16:35

I spoke to the store`s trading manager - who by my reckoning should have known whats what with the Sale of Goods act.

There was no disclaimers around the stack stating any problems, and if you asked the checkout peeps, they`d have said that they was no problems. When I bought mine the buzz was that the Wharfedale would play anything, even out of the staff!

I found that only about 3 people in the store knew about the Gladiator `problem`. The trading manager, the CS manager, and a mate of mine who works there (he`s a regular read of this site too!). Talk about a lack of communication between staff dealing with the product.

>"Talk about a lack of communication between staff dealing with the product."

Common problem in any retail store mate!

>"I spoke to the store`s trading manager - who by my reckoning should have known whats what with the Sale of Goods act."

Not always...most of the time the words "Trading Standards said.." strikes the fear of God into them, and they do anything!!

Not with me though...so don`t try it in MY shop! ::grin::


AIWA 370 (officially) ROCKS!!!!!!!!!!

cheers....Pontyslapper.

I did have my receipt with me though, and I`d only bought the thing a week ago.

Also I`m 99% positive that when I got back down to the DVD player section, mine was sitting on the top of the stack, As I said I was asked if the item was re-seleable..

I should have my new warfy 750s early next week. Does it have a different remote design?

I`d have to agree that technically unless you had specifically asked if the player was OK with gladiator you might be on sticky ground as you can hardly expect Wharfdale to know what software companies might produce in the future. It`s a bit like trying to take your PC back to the shop because the latest game or whatever doesn`t work/isn`t compatible with your video card etc. Of course, as mentioned above most store managers don`t want the hassle or don`t know the law and are happy to make the exchange anyway. Good luck everybody.


Karl.

How old was your 750 DVD when you took it back?

7 days old or 14 days old? I got my 750 DVD in Sept 2000 and wasn`t met with much joy when it came to trying to replace it. So I`m hoping to sell it off to someone else.

its another "wait for the product to settle" bfore buying, to iron out problems.

I got a 750s yesterday - made it sure it was this model

Its excellent plays gladiator 2nd disk (R2) and is region free now.