If you registered the fault through their unfathomably s***ty website, never.
If you called them and they have sent you the labels, you`ll be lucky to get it before christmas.
Mine took a calendar month and I got it back last friday.
They sent it back to my home address, rather than the work address they picked it up from, without sending me an email or calling me, despite having all my contact details. To add insult to injury, the first I knew it had been sent back, the lady from next door knocked at my door and gave it to me as f***ing UPS had left it with her.
Lucky she is a nice person, or I would never have seen the f***er again.
Basically, the service is a shambles on every level except for their call center staff who are ok. The f***ing website, for a software company, is just a disgrace.
/deep breath....
What im listening to (if youre interested)
Newly MySpaced fwiw *Updated..badly*
Where did you buy it from?
I remember seeing from people that if you bought it from the shop you don`t even have to go through all that and can just go exchange it there?
My DVD collection
My 11month old 360 finally packed up on Monday.... took it back into Gamestation were I bought it from, no questions asked they just gave me a brand new shiny 360 ( and it was the newer hdmi model). Oh just noticed its a car boot sale one :( ... Yea just ring them.
RE: I`ve got a red ring :-(
Just fallen victim to the 3 red flashing lights of death myself :(
I wasn`t aware of the warranty extension, so was chuffed to bits as my unit is 13 months old.
Call centre woman was great, even if I was an arse myself (xbox deprivation can be a horrible thing to witness), and the email regarding the UPS collection labels was received within the hour.
A bit of a p*sser that my console will be a way for a month, but hey, I`m off to OZ within that time, so I`ve dug out my old PS2 in the meantime.
During my conversation with the call centre, a `free` gift was mentioned. Anyone know what that entails?
Live a life you love, use a god you trust, and don`t take it all too seriously
Quote:
During my conversation with the call centre, a `free` gift was mentioned. Anyone know what that entails?
I got a months free Xbox live.
Although I also got an extra hard drive as they left one of their test ones in when they sent it back to me:D
My DVD collection
Quote:
Although I also got an extra hard drive as they left one of their test ones in when they sent it back to me
Sweet!
I had a bit of bother lat year with a [third party] battery pack melting my wireless controller. I don`t know if it was down to a case of the left hand not knowing what the right hand was doing, but I ended up with 4 new controllers and two new [official] battery packs from microsoft, and my money back from the original retailer of the tp battery pack :)
Live a life you love, use a god you trust, and don`t take it all too seriously