Wedge G(Elite) posted this on Saturday, 4th February 2006, 17:30
My Xbox 360 (premium) developed a fault the other night and was freezing up within 1 minutes play so I have phone microsoft and they are replacing the console.
The bloke on the other end of the line and he didn`t tell me what i actually needed to send back so thought I`d post here and see if anyone had any knowledge.
Do I just send the console on its own? do i need to include the hard drive? Do I have ot send the whole thing back boxed (cables and controllers)?
Hope someone can help.
RE: Faulty Xbox360
tripodjw(Elite) posted this on Sunday, 5th February 2006, 07:58
Our 360 died within 2 days of getting it back in December.
We were tld to send back the console and the hard disk (as our fault was the hdd). We were told not to send the controller and cables.
There`s a little instruction leaflet in the box MS send to you - and this seems to be different for different people (perhaps depending on the problem they are reporting).
