Page 1 of Buffy season 2 issue.

Is this being re released cos of the packaging? I heard this somewhere. The initial packaging was so crap. When i took out disc 6 for the first time it was already badly scratched. Hence when i played some of the trailers, the player froze as it couldnt read. Will i be able to replace my set with the new set? Where can i do this?

Depends on where you purchased it .
Amazon.co.uk for instance were replacing some discs

I emailed fox who sent me a reply stating that they apologise for this fault and have an address you can send faulty discs back to for new ones. When i asked if a new packaging set would be released they simply said that the problems have been taking into consideration for the third series and instructions on how to get the discs out without scratching them.

Personally once i bought it i put all the discs in spare cd cases, its a problem but i didnt want to risk scratching the discs.

What`s the address please ickleyoda

yeah whats the address? and do we send individual discs or the whole thing? how we supposed to send just 1 disc?

hey sorry for the delay in writing back, I have now posted the letter I got from fox with the returns address, here it is:

Thank you for notifying us of the problems you have experienced with scuffed discs in your copy of Buffy The Vampire Slayer Season 2 DVD.

Whilst we appreciate that some of the packaging has caused difficulties with disc extraction, it is possible to remove the discs without detriment to their playing quality – please see below. NB: Instructions as to how to do this can also be found on http://www.dvdtimes.org.uk.

For those who have received disc(s) that have been scratched when originally packed or in any way damaged when removing them from the packaging, please return the disc(s) to the freepost address below. Please return only the damaged disc(s) and not the packaging. You will be sent replacement disc(s) supplied in plastic wallets*. Please ensure that you include your full name and the address to which you want them to be sent.

FREEPOST ADDRESS
Twentieth Century Fox Home Entertainment
FREEPOST 38LON20304
LONDON
W1E 3HG
Thank you for your feedback on Buffy on DVD. Your constructive comments are much appreciated and will be taken into account for all future releases of Buffy the Vampire Slayer on Video and DVD.

Instructions

1) Place the book on a flat surface with the chosen pocket page pointing upwards

2) Press your thumb down on the edge of the pocket so as to “pop” it open. Use your forefinger to pull the edge away from the disc.

3) Place your other thumb in the hole of the disc and your other forefinger on the top edge of the disc

4) Withdraw the disc slowly and prevent any “spinning” of the disc as it is extracted.

* Please allow 30 days for delivery. This option to replace discs damaged as a result of the packaging, is available until May 31st 2002.

Kind regards

Twentieth Century Fox Home Entertainment


I love the way they tell you how to open a case lol.

thanks for the info mate. Much appreciated:)