Info and forum posts by 'Ian510'
This user hasn't used our main site yet, so has no main account at present.
Joined on: Tuesday, 2nd May 2006, 11:30, Last used: Friday, 22nd February 2008, 17:01
Access Level: Harmless
About this user: This user has chosen not to submit a description :(
This user has posted a total of 6 messages. On average, since joining, this user has posted 0 messages a day, or 0.01 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.
Recent Messages Posted:
RE: How Crapp is Talk Talk
Birch 295. Thanks for your posting,your experience has run almost along identical lines. On 9/10/06 a letter was scripted by TalkTalk to inform me that my Broadband was activated on 06/10/06 and that my connect and go CD together with the modem if not already received would be with me within a few days of receiving the letter. Now 19/10/06 and no sign of the package. The problem was compounded however, by talk talk using the migration code and my previous provider who was paid for the month effectively cutting me off resulting in no Broadband service at all. A call to a lady in New Dehli was made and she assured me that within the next 2 days I would receive the Modem and start up CD. Still no delivery so a further call was made again to India but this time I fell lucky to one who spoke english. She provided me with the settings to configure my router and at last Broadband was initiated. Since May I have paid £14.99 per month for a service that should have been provided free with the phone package. To top it all I have had no service for 2 weeks and if it wasnt for my router would have been longer. That is 2 providers both being paid in some form but providing absolubtly nothing. The frustrating thing is that there is nothing that you can do about it and there is no mechanism to complain. I would dearly like to bring this tale of woe to the attention of the CPW chief executive but to do that you would need to navigate through the Indian call centre first. I cannot believe however that he is unaware of what is happening so I must conclude that he is not bothered about his customers so long as the money still rolls in.
Best of luck to anyone who commences the Talk Talk Journey to the land of Broadband.
RE: How Crapp is Talk Talk
Just an update on my experience with Talk Talk and the `Free Broadband` deal. As an existing customer with my phone I upgraded to the Talk 3 International package at a cost of £9.99p per month together with my line rental transfered from BT at £11 per month. I applied in May and was processed quickly for the phone and charges with the promise of broadband by 10th August. For this time i still had to pay for broadband from my current provider. A Migration code was given late May as requested by Talk Talk. 10th August came and went with a further promise of Broadband by end of August. By 5th September still no activity and still no sign of the modem and activation package. Contact via E mail made again with the reply that another MAC code was required and if I forwarded this to them they would process as soon as possible and within a further 10 days give me an indication as to when the broadband would be activated. This on my estimation would put a possible date for broadband activation at the end of September if I was lucky. During the whole of this period however Talk Talk have had the benefit of my upgrade fee since May with no `free broadband` I feel I have been had over and wonder if anyone else has had similar problems. ( like most companies these days the problem can not be sorted via phone due to language difficulties! )
A further update from Talk Talk
Dear Mr Welsh,
Thank you for your email.
I once again apologise for the lack of service which you ave received.
I can confirm that the **************** has been used to reprovision your broadband order and you will be receiving your welcome pack containing your username, password and go live date within the next 7 working days.
I hope that this will now bring an end to your troubles with ourselves and you will soon be enjoying our service.
I am now a further 10days since this message and have heard nothing further, all the threats concerning breach of contract by them have been ignored. The apologies they give are totally empty. I would like to contact the head man of this outfit to establish if he knows what is going on with his company but do not know how to achieve this. Any suggestions would be appreciated.
Totally frustrated by them and wonder if they realise or care that the public can also be responsible for their demise.
RE: grrr - more eBay shenanigans (apologies for more eBay related nonsense)
This bloke is a down and out thief. Has anyone had a refund for the rubbish sold? The executives at E bay should also shoulder some of the responsibility as they knowing in the 1st instant of the scam allow him to continue to `trade` selling items that are worthless and misrepresented. It appears that so long as it makes them money the criminal aspect is of no consequence to them.
Talk Talk ` Free Broadband`
Just an update on my experience with Talk Talk and the `Free Broadband` deal. As an existing customer with my phone I upgraded to the Talk 3 International package at a cost of £9.99p per month together with my line rental transfered from BT at £11 per month. I applied in May and was processed quickly for the phone and charges with the promise of broadband by 10th August. For this time i still had to pay for broadband from my current provider. A Migration code was given late May as requested by Talk Talk. 10th August came and went with a further promise of Broadband by end of August. By 5th September still no activity and still no sign of the modem and activation package. Contact via E mail made again with the reply that another MAC code was required and if I forwarded this to them they would process as soon as possible and within a further 10 days give me an indication as to when the broadband would be activated. This on my estimation would put a possible date for broadband activation at the end of September if I was lucky. During the whole of this period however Talk Talk have had the benefit of my upgrade fee since May with no `free broadband` I feel I have been had over and wonder if anyone else has had similar problems. ( like most companies these days the problem can not be sorted via phone due to language difficulties! )
RE: Free Broadband for life!
Just an update on my experience with Talk Talk and the `Free Broadband` deal. As an existing customer with my phone I upgraded to the Talk 3 International package at a cost of £9.99p per month together with my line rental transfered from BT at £11 per month. I applied in May and was processed quickly for the phone and charges with the promise of broadband by 10th August. For this time i still had to pay for broadband from my current provider. A Migration code was given late May as requested by Talk Talk. 10th August came and went with a further promise of Broadband by end of August. By 5th September still no activity and still no sign of the modem and activation package. Contact via E mail made again with the reply that another MAC code was required and if I forwarded this to them they would process as soon as possible and within a further 10 days give me an indication as to when the broadband would be activated. This on my estimation would put a possible date for broadband activation at the end of September if I was lucky. During the whole of this period however Talk Talk have had the benefit of my upgrade fee since May with no `free broadband` I feel I have been had over and wonder if anyone else has had similar problems. ( like most companies these days the problem can not be sorted via phone due to language difficulties! )
Free Broadband for life!
Talk Talk are offering new or existing customers a Talk3 International Call Package which costs £9.99 per month together with the standard line rental charge of £11.00 per month which has to be taken with them rather than B/T making a total of £20.99. In return you recieve Free Broadband upto 8 meg, Unlimited UK landline calls and International calls to 28 Countries including EU, USA, Australia and New Zealand. There is a one off connection charge of £29.99 to pay. At present I pay B/T line rental + £14.99 broadband charges and then the cost of my calls so quite a saving can be made. I can see no obvious catches and the download limit is a huge 40 gig per month. A good deal or have I overlooked something? Over to you.