Page 1 of Phones4U Pathetic Customer Service

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Phones4U Pathetic Customer Service

Lord0fTheRings (Competent) posted this on Wednesday, 11th July 2007, 12:31

Bought a £90 phone from their clearance section in May, only for it to arrive without a battery so I cannot use the phone. Also did not come in the original box and the item overall did not look brand new.

I emailed them on the day I got it and they told me that a replacement battery would be sent in 5 days.

2 weeks later I enquired about my missing battery and they sent me the same automated email, a replacement will be sent in 5 days.

I phoned them up in June and they told me that because 28 days had passed they cannot do anything about it. I now have to get my credit card company involved, I cannot believe how mickey mouse this outfit is.

This item was edited on Wednesday, 11th July 2007, 13:33

RE: Phones4U Pathetic Customer Service

Viewtiful Mark (Elite) posted this on Wednesday, 11th July 2007, 14:01

They think their customers are idiots. Look at their adverts. There`s no way I`d buy anything of a company that thought like that about their customers.

I`m always hearing about how dreadful this company is. I hope you get it sorted Lordie.




"We gotta go to the crappy planet where I`M the hero"!

RE: Phones4U Pathetic Customer Service

Jimbo :oÞ (Elite Donator) posted this on Wednesday, 11th July 2007, 14:45

IIRC the fact that you informed them almost immediately of the issues means their "28 days" claim is BS.
Call your local TS or Consumer Advice and I`m pretty sure you have a case against them.

Jimbo : oÞ

"Making Teenagers depressed is like shooting fish inna barrel"

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