Page 1 of EBuyer - missing item in parcel

Has anyone ever recieved an order from ebuyer with 1 or more items missing. here`s my story.

Neighbours took delivery of my order while I was at work, but did not sign "goods unchecked". When i picked it up from them later that night the packaging was perfect and undamaged. When I opened it a memory stick was missing.

I left an enote on ebuyers system, which they promise to deal with in 7 days. 2 1/2 weeks later I had heard nothing so gave them a call, eventually getting through. I was told that it would be immediatley referred to their missing goods dept and i would have an outcome in 48 hours.

3 days later - nothing, so gave them another call. I spoke to a very helpfull chap who had no record of my call three days previously, and he told me the same. Within 2 minutes of the phone call I recieved an email from their missing goods team telling me that they had repacked my entire order and that it weighed exactly the same as the order that they sent out, and thus an investigation would be made with the courier, and I would have a response within 48 hours. So I raised another enote asking:
1, How they had done this in 1 minute.
2, Surley the weight of a stick of DDR memory (a few grammes at most) could be confused with 1/2m of packing tape.

2 days later that customer service chap that I spoke to previously reponded to my enote, staing that the parcel that the missing goods team packed actually weighed 20 grammes less than the parcel sent out, so the memory stick must have been included.

Untill I get a final and formal response from ebuyer I have to give them the benefit of the doubt, but I can see where this going. The courier will say that as it was not signed as unchecked they have no responsibility and ebuyer will deny any further liability.

has anyone else had a similar experience. I can see the merit of comparing weights of parcels when things like graphics cards, psu`s etc go missing, but for a memory stick??? If I do not get a satisfactory outcome what would you suggest was my next step.

I should also say at this stage I have used ebuyer frequently in the past and have never had a bad experience with them, even when goods have arrived faulty or damaged, they have always been replaced promptly with return postage paid.

Sorted now, replacment stick on its way to me.

Many thanks to Daniel at Ebuyer.

For future reference. Under UK law a mail order or internet company is responsible for the item UNTIL IT REACHES YOU. Therefore, if you haven`t received the item you are perfectly entitled to demand your money back despite what they say about "packages weighing correct" etc