clayts(Elite) posted this on Wednesday, 21st January 2004, 19:07
After Love Film (nee DVDsonTap) saw fit to decrease their customer service level I hunted out a new rental company that didn`t rely on continuous credit/debit card authorities, but rather allowed the member to control the payments by way of a bank standing order (not a direct debit, note). I found DVD Showtime to be about the only ones who offered this.
I set the standing order up online at my bank, so that the money transferred the next day. Unfortunately, after a week I still hadn`t had anything, so I e-mailed them. Within 5 minutes I had a response, apologising, and upping my service level for a set period. The next day they sent out two titles (as opposed to the one I`d normally get at £9.99 per month, vs £14.99 for two at a time) and I got them next day. Worth noting that I sent the e-mail at 11.55p.m., by the way :)
Watched the films over the week and sent them back Monday. Two more discs were waiting when I got home today.
There is a 14 day trial (as a result, I will get a longer time to pay my next monthly fee). Okay, they aren`t exactly brimming with new titles, but they have a very good back catalogue - I had no problem filling up my queue with the recommended 60 titles. To date, however, I have received my top titles.
Very impressed so far, so a hearty thumbs up from my good self :)
=========== Moderator DVD Reviewer
Webmaster of Area 450 - independent Sampo/Maxent DVD site
RE: Thumbs up to renting from DVD Showtime
chuck norris(Competent) posted this on Wednesday, 21st January 2004, 20:11
never tried showtime but i`m currently on my second month with QFLICKS and they are terrible. I give them the benefit over xmas but now they are getting worse,on 3 dvds a week, and only getting 3 dvds a week. and never answering emails quickly.
RE: Thumbs up to renting from DVD Showtime
Riaz(Harmless) posted this on Monday, 10th May 2004, 12:55
The service provided by Qflicks was good to start with but is absolutlely appalling now. They do not check in dvds sent but sit on them for a day or 2. When checked in they wait a day or so before sending the next ones out. Dvds365 are exactly the same. Both take 3-4 days to respond to emails and blame the post. Will be cancelling with both of them.
RE: Thumbs up to renting from DVD Showtime
clayts(Elite) posted this on Saturday, 22nd May 2004, 19:01
Sadly, DVD Showtime have decided to call it a day, mainly for one of the founder`s personal reasons - a real shame, as they offered a really good, friendly service.
Does anyone know of any other organisations that allow you to pay by Direct Debit/standing order rather than setting up a continuous credit/debit card authority ?
=========================== Clayts, Moderator, DVD Reviewer UK webmaster for Area 450 the independent Sampo/Maxent DVD site
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