W@yne(Elite) posted this on Monday, 10th March 2003, 20:34
Resolved - One happy customer
This item was edited on Wednesday, 12th March 2003, 18:20
RE: Problems with Filmsfirst.net
gary green(Mostly Harmless) posted this on Wednesday, 12th March 2003, 12:03
Wayne
Sorry about the inconvenience we have caused you.I am led to believe that we have resent everything to you and please keep the original discs as well.In addition I have instructed accounts to also refund your money in full.We genuinly do not wish to have any unhappy customers so please accept our sincere apologies.
Kind Regards
Gary Green Director Films First
RE: Problems with Filmsfirst.net
W@yne(Elite) posted this on Wednesday, 12th March 2003, 18:19
Gary
Many thanks for your kind gesture , the thing that made me unhappy more than anything was what seemed like a lack of consideration towards customers but this is obviously not the case as you have pulled out all the stops and more to resolve the problems and perhaps what I experienced was genuinely a one off .
