mark fell-crook(Harmless) posted this on Monday, 10th February 2003, 10:06
Just a quick note to say thanks for all your support in the Scan 2500 and 440Lsi groups! It`s nice to know that someone else knows what you`re going through.
As for the 440, yes I was sent that instead of the SC2500 after the numerous faulty firmware fixes and stuff. The 440 is a better machine but by default, Photo CD`s don`t work properly if their file size is greater than about 200k, and what with most digital camera pictures being around 1600 x 1200 and just < ~1mb, obviously something had to be fixed. I was sent a firmware by nilesh, which was supposed to fix this problem, instead it made matters a lot worse. It ;
1. Completely changed the OS of the DVD Player including the GUI 2. It`s now fixed into NTSC mode 3. You can`t select menus anymore as the player randomly selects them for you! 4. Subtitle`s are on by default all the time. 5. Most movies just display a black picture with sound.
As for Derek, you admitted yourself in an email that you had blocked some of my mails.
I don`t expect an instant reply from your support, but I DO expect to be acknowledged. As a Microsoft Certified Systems Engineer running an extremely busy helpdesk here, I`ve found that people don`t mind being messed about so long as they know what is going on. Why not send your staff on some Helpdesk Management Training Sessions as they way your company looks after your customers is appalling.
Mark
PS Just out of a matter of interest, we let our customers rate their own calls and give a score from 1 to 10 when a call is complete. Our average is currently 9.2, I wonder if you would dare to expose your companies helpdesk like this and what would the score be on yours !!!!
