Page 1 of HELP!!!! LAPTOP CRASH
PCs & Mobiles Forum
Can anyone please help?
My dell latitude laptop does POST and begins loading with windows logo then the blue screen and a message:-
STOP:0000C269(ILLEGAL SYSTEM DLL RELOCATION) THE SYSTEM DLL KERNEL.32DLL WAS RELOCATED IN MEMORY. THE APPLICATION WILL NOT RUN PROPERLY. THE RELOCATION OCCURED BECAUSE THE DLL C:\WINDOWS\SYSTEM32\GDI32DLL UCCUPIED AN ADDRESS RANGE RESERVED FOR WINDOWS SYSTEM DLLs THE VENDOR SUPPLYING THE DLLs THOU %S%S.
after the message it tries to boot again and does the same over again. I can`t get it to boot from a disk and it won`t go into safe mode. Please any help would be gratefully received. Running XP pro 1 ghz pentium 111 Dell Latitude with DVD drive.
Thanks in advance
The Dodge
Try a boot disk from bootdisk.com, or try google search,
A WISE MAN ONCE SAID
This is a common problem caused by installing SP2 or a Windows update on a machine that contains malware (causing many to flippantly blame Microsoft and/or SP2). It can also be caused by the DLL file is trying to access paged memory where it is not allowed access (maybe caused by malware using up all the paged memory - this can be checked by using task manager). Solution is a complete reinstall. I really do think it is paramount to backup a PC at regular intervals - I have lost count of the amount of times I have had to ram it into people`s heads the importance of backing up!
Hardware problems can also be an issue and GDI32 is a clue and it seems like graphics memory maybe an issue in which case you can try disabling graphics shadowing from the BIOS. Memory issues is a remote possibility so if you have 2 sticks of RAM you can try one at a time to eliminate the faulty RAM.
If the above doesn`t work, then you will have to get a technician to test every component of the computer to eliminate the faulty hardware.