Page 1 of CPW Datalead Hassle

Hi, got a nokia 7600 from CPW when they first did the promotion £44.99, had to wait but got it in the end, opened up the box and no datalead, rang up and told "im sorry we will send one out, should be with you in 2-3 days", 5 days later i ring again "im sorry we will send one out, should be with you in 2-3 days", she has no idea why the first one has not come, 5 days later no lead so ring again "umm i have no record of you asking for a lead, will do it now and as its nokia`s fault so it will be 28 days" at this point i ask her why no records of me asking for one are on the system or why now its 28 days when twice in two weeks i was told 2-3 days.

Now i ring again after 5 weeks to be told they dont know why i have not had it and will request another should be here in 28 days. As you can guess that did not sit well with me, so i point out the numerous times i`ve called and the differing responses and that i have had an incomplete product.

I ask if i can go to one of the CPW shops and get it from them, which im told they cant do, nothing to do with them, i tell her im not impressed and may wish to cancel the phone and return it, which in return im told it is outside the 14 day return policy and therefore unlikely they will take it back, i even said this the first time i called, "shall i return the phone" and was told not to as the lead would be with me shortly.

After this long rant what are my options? Is there anyone i can complain to either within CPW who would listen or some external body?

This item was edited on Wednesday, 1st December 2004, 14:32

Quote:
I ask if i can go to one of the CPW shops and get it from them, which im told they cant do, nothing to do with them, i tell her im not impressed and may wish to cancel the phone and return it, which in return im told it is outside the 14 day return policy and therefore unlikely they will take it back, i even said this the first time i called, "shall i return the phone" and was told not to as the lead would be with me shortly.
I do believe, that as you have given them sufficient time to provide an item which is required for most of the phone`s use, they are obliged to give a definite date of supply, or compensation for the lack of use, and the subsequent inconvenience.

This is similar to the month I waited with Evesham to supply my CoPilot 5 upgrade for GPS, but in all fairness to them, one phone call with "not prepared to wait anymore" was met with "OK, here is a returns authority code"

Contact your branch of Consumer Direct, they`ll open a file on the problem and give the best advice to push it on.
(They advised me not to push the refund, but push the not willing any longer unless compensation forthcoming)
Also, if I remember right, there`s a part to Consumer Law which states you should not be at a loss whilst waiting, and you clearly are as you cannot add or move MP3, Game or ringtone files.

Dunno if that helps much, but awrabest in getting yer lead! Lol

Jimbo : oÞ