Page 1 of what is the law, regarding returning goods that don`t work?

I bought a DigiFusion FVRT200 FreeView Set Top Box, had it for only 3 weeks & its dead.
Have asked for a refund & I'm waiting for a reply, but on the site I got it from, it states that all return costs are down to me. It's not my fault this pile of crap has failed, why should I be out of pocket for the delivery & return if it's not fit for purpose?
Anyone know if them charging me twice is legally correct?
Seems bloody unfair to me
Thanks all

This item was edited on Sunday, 22nd July 2007, 21:01

I believe that you are entitled to recover all `reasonable` costs of returning the goods. They contracted to supply you with working goods and are in breach of that contract if the goods have unreasonably failed.

Who is the supplier?

thanks for posting
I got it from MicroDirect
the box is a refurbished unit with a 1 year warranty
Order Total was £70.48

wish i`d paid the extra £30 & got one from Argos :(

This item was edited on Sunday, 22nd July 2007, 23:31

As the goods are faulty, you are legally entitled to have the cost of return postage covered by MicoDirect. The failure of the Digifusion unit is unfortunate but it has much better features than the Digihome units from Argos. In particular it will record 2 channels simutaneously and even record 2 whilst you watch another already recorded. We have had a Digifusion FVRT100 for nearly 3 years now and, apart from the power supply problem, it has been superb.

I think you`ll find that although you are entitled to repair/refund, the law regarding Refurbished or "Graded" units is slightly different.

I know there are cases when "x" months warranty is given instead of a year and I think this might depend on the T&C`s onsite when you agreed to purchase from them.

No harm in trying though ;) This is one of those points I had the huge issue with with Ikea not so long ago.
(Brand new and damaged goods upon opening the box, legally they were required to collect or pay the costs for me to return it.)

Jimbo : oÞ

"Making Teenagers depressed is like shooting fish inna barrel"

Whilst there may be differences between the law in respect of `new` vs `used`, I do not think that this has any relevance in this case. The goods are described as `Refurbished` and with 12 months warranty. The purchaser is entitled to goods which are `as good as new` with the possible exception of cosmetic damage. This implies that all of the statutory protections apply.

Even if the Sale of Goods act didn`t apply, basic contract law would protect the consumer here.

Indeed the law extends to the sale of used goods, when purchased from an entity rather than an individual. All of the `fitness for purpose etc..` requirements still apply.

This item was edited on Monday, 23rd July 2007, 11:03

Thank you to all who posted.
Got the returns details today, will post it back in the morning. Hope it is sorted out quickly

BLOODY HELL!
cost me £10 to send back :o
Post office said "We recommend you send it (whatever it was called, i forgot) & it will cost £19!!!!!!!!!!"
Cheaper option was parcel force insured
Beginning to wish I'd never got the garbage thing :(