Page 1 of Scan Official Response

If you have downgraded to v 1.80 of the firmware and got a Write Fail message here`s Scan`s statement:

Dear Sir,

Scan`s Disclaimer states :

SCAN COMPUTERS INTERNATIONAL,
ACCEPT NO LIABILITY FOR DAMAGES, INCLUDING WITHOUT LIMITATION CONSEQUENTIAL DAMAGES,
RESULTING IN THE USE OF FIRMWARE UPDATES.

In no event shall Scan International be liable for any damages whatsoever (including, without limitation, incidental, direct, indirect, special or consequential damages,
damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use or inability to use this
Firmware update, even if Scan International have been advised of the possibility of such damages.


This is our official disclaimer and we cannot be held responsible for any problems resulting in a failure of firmware updates carried out by yourself, this has been recently getting out of hand and customer have been abusing our policy.

If as a result of you altering the firmware on the player, you have directly caused problems with the machine, then, no action can be taken by Scan Computers as this invalidates your warranty.

Hope this clears things up for you.

Kind Regards

Wesley Aldred
-----Original Message-----


So read between the lines and you get the word GET STUFFED.

Yours.


Paul.

I have to say that kind of response doesnt sound very professional.

"Hope this clears things up for you."

hmm typical line added at the end of a letter that is both patronising and insulting. very unhelpful and useless.

a total disgrace.

and this man is a `customer services` manager.

pittiful

But if your sending out machines and the owners are messing them up with their experiments you can`t expect the manufacture be it Sony or scan to keep taking the machines back under warranty and sending out replacments!...I think scan are within there rights!

as Scan supply the firmware upgrades anyway - this is total rubbish.

this letter would only be applicable if Scan supplied the player and no firmware upgrades but you obtained an firmware from another source.

you can`t provide an update to a produce you supply and then say that `well if it buggers up your system we aren`t responsible`.

I suggest you contact Nelley at Scan and discuss with him - also suggest you remain calm! Assume that there has been a misunderstanding somewhere along the line or whatever. failing that update us in the forum and I will come up with appropriate suggestions on steps you can take.

nb. I posted my second posting at the same time as Bear posted his comment - so don`t read `this is rubbish` as a response to Bear`s comments!

I contacted Nellie and Wesley still consumers make a company.

Do they want bad press?

Regards.

Paul.

Well if it is an offical upgrade , well thats different , I suppose you could ask them to send an engineer round to install the upgrade, dont Tesco do that with there Wharfdales machines.

JUST TO CLEAR THINGS UP HERE`S THE TXT FILE FROM THE SCAN YAHOO GROUP SET UP BY MY SELF.


SCAN COMPUTERS INTERNATIONAL,
ACCEPT NO LIABILITY FOR DAMAGES, INCLUDING WITHOUT LIMITATION CONSEQUENTIAL DAMAGES,
RESULTING IN THE USE OF FIRMWARE UPDATES.

In no event shall Scan International be liable for any damages whatsoever (including, without limitation, incidental, direct, indirect, special or consequential damages,
damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use or inability to use this
Firmware update, even if Scan International have been advised of the possibility of such damages.

As of the 16th March 2001 3pm, all officially tested and released firmware will be posted directly by myself to the Yahoo group, no other firmware will have been tested by Scan Computers and as such the above clause will apply.

If as a result of you altering the firmware on the player, using non officially released Scan International firmware, you have directly caused problems with the machine, then, no action can be taken by Scan Computers as this will invalidate your warranty.

As a close DO NOT ATTEMPT TO DOWNGRADE YOUR FIRMWARE, this WILL cause damage to your drive, is done entirerly at your own risk and the above disclaimer does apply.


Wesley Aldred, 19/03/01

Just an update to this posting I have now recieved an e-mail from Wesley at Scan who is going to send me a new player.

May I please tell everyone do not mess with the firmware unless Scan have told you too.

Thanks again to Scan and everyone else learn my lesson!

Regards.


Paul.

toy_car are you Wesley?