Page 1 of Scan 440Lsi

*** Hey Mr Moderator, I know that strictly this message shouldn`t be posted here, but it`s the only way of getting Scan to talk to me, please could you leave it here as long as possible ***

Okay, so monday came and went, still no firmware upgrade that Scan promised to fixed the bad firmware that was sent last week.

So, Mahesh, Nilesh can you give me a full refund as promised in an earlier post on here?

Thanks for your help.

Mark

*bump*

Any response?

Just FYI, and by way of helping keep the thread on-topic <grin>, my 3rd 440Lsi arrived promptly as promised. It wasn`t taped up with Scan tape and I assume, therefore, it was not tested before shipment (as I had asked)... however... it had all the right bits this time (including a real manual!), so that`s a plus.

I`ve tried it with NTSC and PAL videos from regions 1,2,3 and 4 with no problems on the region 0 setting.

I`ve played MP3 and photo CDs without issues (other than the aforementioned JPEG file size limit, which I`m not about to do the upgrade for!). Yet to try VCDs or SVCDs, but so far so good.

It seems that the hardware is essentially OK, but Scan may be overstretching their ability to support the customers they sell to. Perhaps some of their people are overzealous in trying to assist and simply make matters worse (which is what I think happened with the second machine - "oh there`s a unit, we`ll box that up and ship it out"). I suspect that they simply don`t have the time or the manpower (or the inclination?) to properly carry out quality testing, which is a shame when they`re selling (potentially) high-quality products at a reasonable price.