G.Peppard(Mostly Harmless) posted this on Sunday, 3rd February 2002, 11:57
There seems to be an ever increasing market of DVD retail web sites all trying to cost cut each other without (it would seem from reading the `Retailer Reviews`), little care on providing a good/ reliable service. What`s more important to you, the price of a DVD or the service you get?
RE: What`s more important to you....?
Mike G(Elite) posted this on Sunday, 3rd February 2002, 12:09
Service first and foremost. I do look around for the best price, but I`m not so tight that I would order from a shoddy company just to save a couple of quid over a more established and reliable retailer.
Mike
RE: What`s more important to you....?
clayts(Elite) posted this on Sunday, 3rd February 2002, 15:43
Hate to admit it but has to be price with me.
Naturally with cheaper prices can come a matching fall-away in service standard (witness my three month wait for the Crime pack from DVDBO, which eventually came through - three DVDs for £14 !), but then I`m a patient fella and don`t mind the extra wait.
Of course, the retailers I go back to time and time again are the ones that combine both : cheapness and excellent service. And there`s no competition at the moment - http://www.ezydvd.com.au wipe the floor with all other online retailers, and literally put some UK/US based retailers to shame with both their pricing and, more importantly, speed of service. Also an honourable mention to http://www.futureent.com although I know some people have had problems with them in the past. Generally, http://www.play.com will come through too, but sadly their service standard has been noticeably slipping of late.
RE: What`s more important to you....?
Neoredpill(Competent) posted this on Sunday, 3rd February 2002, 15:48
A while ago Clayts i would have agreed with you about ezydvd but as i have been waiting 7 weeks for swordfish from them it kinda puts you off ordering from them. I know its not their fault though. Probably customs, but still puts me off getting dvd`s from abroad.
Neoredpill
RE: What`s more important to you....?
Anil Khedun(Elite) posted this on Sunday, 3rd February 2002, 16:58
Seven weeks for Swordfish? Wow, that is long. I preordered mine and received it about a week before Christmas Day. I hope you receive this soon. :-( Not a good ad for Ezy, but I have to say I`ve never had problems with them. I`m going to try out Devoted for the first time with The Fast and the Furious.
With me, a balance of price against service. I`ve tried a lot of places out and apart from Movietyme, I`ve found good service with a lot of etailers here, in the US, Canada and Aus. So price slightly wins it for me.
