Page 1 of War On Dvdimport.com

I want to arrange a war on these people. I advise everyone not to use these people. They are stingy money grabbing cowboys. I ordered Dogma 2 discs from them on the 17th of sept, i was told it was shipped on the 18th. After a few messages to them, i was told it was shipped on the 20th. On my main account page it still says pending. I have sent them loads of emails and messages which they have stopped answering. I still have not recieved my discs. I know for a fact they havent posted it, else i would have got it. I recieved leon from them on 2nd oct (it was shipped on the 27th) if they had shipped dogma, i should have gotten it ages ago. I have not ever had a disc lost in the post, and i doubt this one has. This company is moneygrabbing as*holes. I am not standing by, i want my money back. I used barclaycard to order, anyone know how i can contact them?

Ive never had trouble with them so far ?? I ordered a few discs from them + they take about a week from saying it`s been sent to falling through your letter box ,they seem ok to me ....not as good as devoted though, they are excellent ... my fave site at the moment

At first everything was great. My first order was sent UPS, so I pre-ordered over 20 dvds. Then after a while things changed. They told me a dvd was shipped - it wasn`t, and one that I cancelled was supposed to be credited back - it wasn`t.
I then read some bad reviews on this site and began to panic. But I have to say, I phoned them a few times and they always called me back, apologized because they were so busy, and sorted out all my problems.
Since I spoke to them, a load have been shipped which I expect soon, and I have been credited for the cancelled dvd.
Once I have received them, I think I will continue to order. The prices are just so tempting - e.g Fast & furious £12.50.
I`m hoping they just went through a glitch and everything will be OK. I certainly can`t complain now. Once a guy phoned me and went through every order with me - nearly ten minutes from Canada!
I understand dicanios views - have you tried phoning them. If your account says pending then it hasn`t been shipped - it should have a shipped date. Good luck mate.

Could you tell me who "devoted" are? What`s there web address?

http://www.devoted.com.au - Australian site - Region4. Also see http://www.ezydvd.com.au and http://www.dvdcrave.com

I can understand the frustration, I`ve had items on order for just over a month now with DVD Import. They`re not quick to respond to emails, and I`ve phoned them once about a credit card credit. They are extremely polite over the phone and it took a week to get a credit back on my credit card account.

Whilst they are cheap, I don`t need the hassle and now use DV-Depot (http://www.dv-depot.com) who are better then Amazon for service and Customs friendly. A dollar or two more expensive than DVD Import, but it`s worth it to receive discs on time and in wonderful condition! :-)

dicanio, I`d call DVD Import and find out where your credit is, it`ll take about a week to come through though.

This item was edited on Saturday, 13th October 2001, 09:12

ok cheers guys things are definetly looking up. I will call them on monday. How much does it cost to call them? all the way in canada? is it "toll free" anyway i will give it a shot and hopefully something will happen

hey dicanio is this a jihad then?? r u gonna travel round places like play an boxoffice an ezy sumonin up support? by the way i`ve ordered 6 die hard box sets from these guys an had no problem but if it stops you declaring war on me i`ll side with you ;o)

bye 4 now

Hi are these guys psychic or what? I was just about to call them today when guess what popped thru the post???? Thats right the dogma DVD. I checked the invoice date and it says 20th september. My credit cards says otherwise. So the big mystery is......Where the f*ck was this for the last month? I have had not bill from customs and the packet was unopened. I can only assume that they lied about when they shipped it. 20th Sept my a*se. Leon was shipped from them on the 27th and i got that within 5 days. I am ever so glad to recieve the discs. Cant say im happy about their service though. I dont think i will use them again. Maybe once in a while. The discs when i first opened it looked very dodgy. If you have them, you will know what i mean, they look pirated. upon further examination, i realised that this was done on purpose.