Page 1 of QUESTIONS ALL SCAN OWNERS SHOULD BE ASKING NELLY

Serious point, could you tell me who supplied the machines that the magazines reviewed? Were they straight out the box like the customers machines were, or were they tweaked in any way? If they were the same as the customers machines. why are the reviews so different from the poor customers experiences and I dont mean the latest batches I mean the early stuff they bought that was so loved by all the review magazines in which hundreds were sold because of their reviews.
Also why did scan send them out knowing that most would be returned, The sales of goods act states that the item should be fit for the purpose it was sold for, which most, if not all had faults. You must have known that just by the number of returns and complaints you recieved. Some customers had as many as three machines .Some probably had more.Just read some of the horror stories in the forums,and then hang your head in shame. You deserve to go out of business, but before you do why dont you offer those that have suffered some compensation?

THE BEAR WANTS ANSWERS.

``To get a significantly better player, you would have to spend around three times as much, and even then it probably wouldn’t be multi-region.``

I dont know what the reviewer was drinking but I want some for Christmas!

This item was edited on Monday, 18th December 2000, 15:00

The review machines were taken straight of the shelf.We have also had some bad reviews.Various batches had rgb problems and subtitle problems which were resolved.Customers were always offered refunds
before we sent any replacement machines out.So far only 3-5% had
problems.The large number of complaints/returns was due to the high volume we have sold.As i said before 95% of people were happy but
off course we dont here about those.Maybe you shouild ask the same question to people who sell the yelo,daewoo,mico,neoteck etcetc as they all suffer from little problems.
nilesh
scan

Allright, I`ve had a go at companies advertising on here, and I know you`re extremely unhappy about your Scan player Bear, but I think it`s time that people stopped attacking Nelley in here.

Ask for help/advice/mailed firmwares etc., yeah.
Report problems and issues, yeah.

but remember that he`s a director of a company. The fact that he even takes the time to reply has to count for something!
Especially at this time of year, you really have to work in Retail to see how bad it is just now.

At the moment, we`re taking up to an hour and a half from closing time to actually get out of our store!
It`s incredible. Sure, tell him your gripes etc., but try asking for help instead of flying off the handle all the time.
And remember, most Retailers do NOT offer refunds for software developers changing specifications..I`ve seen Nelley offer a quite a few so far!
(oh, and I know ya didn`t fly off the handle here Bear, but the other threads from quite a few seem to be a little over the top.)

Not that I`m saying Scan doesn`t need to upgrade it`s customer service, but let`s try to be constructive so Nelley can use the feedback instead of always having to try to defend his company.

Let`s work together to help Nelly build a better Scan! lol

AIWA 370 (officially) ROCKS!!!!!!!!!!
(betchya I`m gonna get a barrage of abuse from Scan owners now...::braces himself::)

Hats off to Nelley. I have to say that I have been a little brusque in my treatment in the way Scan handle their customers, but that`s just the old Trading Standards Officer in me.

I`m glad to see that Nelley et al have taken on board the negatives that his player has received on this site, and others (and as he correctly states, you don`t hear from the satisfied customers - go on, when was the last time you praised Sainsbury`s for selling you a lovely loaf of bread ?), and upgraded their response system to customer queries (i.e. direct responses on a website, rather than via third party forums such as this).

I hang my head in shame when I realise how nasty I`ve been to this small company, but the reassuring thing is that Nelley is listening, and is changing things. And you can hardly criticise a bloke for heading a company that appears to be selling a product that is outstripping demand.

Big respect to Nelley, especially in the last few weeks when he has answered specific questions directly.

It`s a shame that Scan has had such a bad press in this forum, but those of you who are clenching your fists and biting your tongues are in the minority, and Nelley is sorting the way the company handles your complaints. Be patient - they really look like they are getting there now, and those 95% who do have a cracking Scan will surely support me in saying it is a top budget player.

And no, newcomers, I don`t own one. I do like to see small businesses succeed however.

well said my friend CLATYS


l8trz

Thanks to jimbo and clayts for your comments.We are improving our
customer services all the time.You probably see the improvements in the
new year when we are less busy.If it was not for all the comments
everyone has made on this forum we wouild not have improved the player.
Also some improvements that the forum suggested we will implement
such as long file names on mp3 files.Next year we will have a website
that people can download the latest firmware.The sc-2000 is not a perfect
player but it is bieng improved and changed all the time.With this player
we have given some of the big boys a run for their money.We have actually now sold more sc-2000s than argos have sold daewoo players
through their 150 plus branches.
nilesh
scan

I have dealt with Scan for over a year and have purchased many items (including the SC2000) during this time.

In my experience dealing with many of the online companies I have to say that Scan has proved to be very reliable. My SC2000 has never failed to play the DVD`s VCD`s and MP3 CD`s that I want.

I would never expect that all customers of Scan would be as happy but considering the over whelming negativity I feel that I should speak up to try and help balance the views on a company which I trust to do their best in supplying their customers with what they want.

Doug

This item was edited on Wednesday, 20th December 2000, 07:58

In my experience dealing with many of the online companies I have to say that Scan has proved to be very reliable. My SC2000 has never failed to play the DVD`s VCD`s and MP3 CD`s that I want.




Its not the company its the product, because your happy sod the guy thats had three different machines, and dont say anything nasty about scan because mine works all right!.
,
Also over whelming negativity translates to lots of customers having faulty machines and having their say!!

This item was edited on Wednesday, 20th December 2000, 14:04