Page 1 of Good news...... Bad news....

As you know I just bagged myself an X-box 360 last friday.......

I played the a*se off Call of duty 2 and completed it late last night... What a game...... I`m gonna play it all the way through again on a harder level setting....... Thats the good news.....

Bad news......... I still can`t get on to X-box live....... No matter how hard I try it just tells me it`s unavailable........ Yet I can get on live with my old x-box no problem....... This makes me think that my 360 is fualty.....

Problem is how do I get a replacement....? The last I heard they were gonna take the fualty machines and repair them rather than give a replacement unit....... And it could take up too a month....... I just got the thing I don`t wanna lose it.... I had planned to get P G R 3 this week :(

I`m gonna get on too Woolworths tomorrow and see what their policy is on damaged machines........ Will I have to wait until they get more stock in.....? Either way I think I`m in for a few 360 free weekends..... :(

"If Gods mistakes are built to last then I shall live eternal"

This item was edited on Wednesday, 11th January 2006, 21:21

You need to call Microsoft customer support. Number is on their website www.xbox.com. There`s also some decent forums on their where you might find someone else who has had the same problem.

If you`re having live problems it may be that your account has migrated properly - there`s a help section on migrating your account on the xbox website.

A word of advice, if they take your name and number and say they`ll call you back, it`ll take them at least 2 days. Just keep trying til you reach a tech person as opposed to a customer service muppet.

If they think they can help you resolve it over the phone they will, if they think it is broken they will send you a box by courier to send the 360 back to them in. They are despatching replacements out either the day they receive them or the following day, so it seems to be 3 or 4 days turn around.

They are currently replacing all broken 360`s and not attempting to repair and send back the same machine. You will lose any game saves on the hard disk as they insist on that going back and don`t return the same one.

So if you have to send it back, back up your games saves on a memory unit.

Ours died after 2 days - wouldn`t load when the hard disk was attached. So we had to return it - which is how i know all this. We lost a couple of days worth of game saves too as we didn`t have the opportunity to back them up - but it sounds like you will.

Fingers crossed its not broken just a problem with the live account migration.

I called the Microsoft 360 helpline on thursday and they said that there`s absolutely nothing wrong with my machine..... All I need to do is change a few "minor" things on my X-box live settings........ So I hung up and put in the 2 things I was told too (My host name and my physical address).... This made thigs even worse..... now when I scan the connections it won`t even goes as far as it used too.......

So I called them up again on friday night.... I think they must have patched me through to the American system....... So they guy on the other side of the phone took my details (which took forever) between my Scots accent and his American accent.... It wasn`t easy....... Plus he kept rapping away to himself as the computer was proccessing my account... Weird......

Anyway after all that was finally done he said all I need to do was get a few details from my PC and put them in the right places.... ie the Ip address etc etc..... So again I hung up and done that........ Now it tells me right away that the connection needs to be scanned..... And when I do it fails on one thing and then a totally different thing when I re-scan it........

So I called them again and they seemed to have given up by telling me to get on to my ISP and ask them to check everything is ok..... But surely if it works on my original X-box then it should work on my 360.........?

Meanwhile yesterday I bought PGR 3 and the multi-media remote....... Two things I have learned so far.......1 I have no idea how to get my 360 onto X-box Live....

And 2 I now suck at racing games....... LOL I blame Ridge Racer on the PSP for making me think I was good at racing games again....... I mean I rocked on Gran Tourismo and Gran Tourismo 2..... But when 3 A-spec came out I kinda lost interest.......I played it once or twice but couldn`t be bothered racing for 10 races just to buy new brakes..... But How could I resist PGR 3 after seeing those ads.......WOW

"If Gods mistakes are built to last then I shall live eternal"

My sympathies.

Don`t know what else to suggets mate. Mine worked on live straight off, and we never had an xbox so don`t know if there`s anything else to do.
Best i can suggest is try some forums like xbox.com and just generally google it, but i guess you`ve already done that.

As to racing games. PGR3 takes a lot of getting used to, the cars are generally really unstable and it takes a while to get the hang of being able to drive around without crashing.

Just be thankful you`re not online with idiots bashing you into the barriers aswell.

I`ve been playing it since launch day and i`m still terrible.

Your not with AOL are you?


Is that the time? Give me a minute and I will be there when I finish on the comp*

No mate I`m with NTL (a cable company here in Scotland) I`ve never had problems with my ISP before........ Seems strange to me that suddenly my set up is out of whack.......

"If Gods mistakes are built to last then I shall live eternal"

I just had a thought......... Could it be my Nortons anti-virus.....? When I tried to install my Nintendo wi-fi conector it told me to turn Nortons off before installing it......... BUt that was way too risky..........

"If Gods mistakes are built to last then I shall live eternal"

Can`t help with you Xbox problem, we have two PS2s online with ntl though with no problems. But if you check out the Xbox part of Cable forum you might be able to find an answer, or post a new message asking for help (assuming it`s not a fault with the Xbox).

Cable forum is a forum for mainly ntl users, sprung out of the old nthellworld forum, and quite a few ntl tech support staff hang out there too.

>>>CLICK HERE<<<

edit:
just had a thought, how to you connect the Xbox to the internet? Could be a firewall or router blocking it?

This item was edited on Tuesday, 17th January 2006, 19:28

Thanks for the advice HD462 I went on to the forum and signed up........I couldn`t post any questions until my account is cleared..... So I just looked at everyones elses posts... And to my suprise there`s alot of people with the same problem as me........

However theirs seems to have been fixed by disconnecting everything... inputting all your details manually and saving them..... Then after a while starting everything up and logging on to X-box live....... I tried this a while back and it made no difference........ Infact it actually was worse when I run the connection checks.......

I`ll try posting my own question on there and see if anyone knows what to do...... I looked through all the details of my ISP and everythings in order....... So unless I have a week signal or something then it must be my settings that are off somehow......

"If Gods mistakes are built to last than I shall live eternal"

I just got a call from Woolworths a minute ago telling me that they have a full system waiting for me if I want to exchange the one I have for a new one....... Should I do this and see if it`s the machine thats at fault or am I just risking getting a 360 that might be worse than the one I have already.......

Everyone seems to think that it`s my PC settings that are too blame for me not being able to access X-box live and not down to a fault in my 360........

It`s a tough one......... :/

"If Gods mistakes are built to last then I shall live eternal"