Page 1 of DVDs have,nt been delivered yet!

Hello...could someone confirm if there is any way of a refund if your movies dont arrive or disappear.

I ordered a couple of Dvds 12 days ago from a UK site i have dealt with for a couple of years, any orders i have made in the past arrive in 2-4 days but there is no sign of my latest order.

The delivery service is free and not registered so dont think i can get my money back as i cant prove they were,nt delivered.....can somebody confirm?
Maybe its just the Chrismas postal service or a rogue Postman who felt like treating himself.....would appreciate some advice.

Cheers!

I think it pretty much depends upon when they were posted - give it `til after Christmas (hope they weren`t presents) and you`ll find the usual annual flood of backdated mail arriving on your doormat.

Best to check the Citizens Advice Bureu, but I believe that you have to wait a reasonable amout of time, probably 28 days+, then try to claim back from the sending company, and if that fails claiming from your Credit Card.

You did pay with a Credit Card and not a Debit Card didn`t you? I would say only ever buy with a credit card from the Internet or normal Mail Order, your virtually guarenteed to get your money back if something goes wrong.

Thanks for your answers, i did pay by credit card, i will give it until after Christmas before i enquire about it, luckily they were,nt presents.

Its the first time i have had to wait this long and was just wanting to know of what could be done in this kind of situation....Cheers.

I ordered Baddiel and Skinner unplanned (£14.99) from Play247 on the 3rd of december for an Xmas present!

I still haven`t got it, I phoned up today and they said they don`t know when it will be in stock and to phone back after the new year!

I cancelled it today and have ordered it from DVD popcorn for £15.99!

lets see if they can do a better job!