Page 1 of T-Mobile Online Everyone Tarriff

Hi Fellow Forumites,

Did anyone here know about these new tarriffs that T-Mobile have brought out rather quietly or have I just been sleeping again?

http://www.t-mobile.co.uk/Dispatcher?menuid=pas_pp_paym_landing

eg. It seems if you switch from the Everyone 100 plan @£21 per month, to
Online Everyone 100, you get free online bills (plus paper ones) - minus £3!

I am gonna switch from Everyone 200 from £29 to £25 - minus £4 (for nothing!)

I`m gonna give it a whirl.

PS There are even new phone packages available on these tarriffs - like the Nokia 6230 with MP3 player @£29.99 on Everyone 200


Gave this a whirl...

The customer service advisor knew nothing about these price plans but managed to find them (she was not even on the web) - then when she tried to change me my bill date being 18th of month means I have to call back 17th July-what a loada .... normally you can switch instantly but for some reason she couldn`t help much - gonna try again with someone who does know something or can at least override their system ie. a supervisor or something!

This item was edited on Friday, 25th June 2004, 15:33

They do charge you 50p a minute for Customer Services on the online tariffs (free on normal tariffs) and T-Mobile are pretty much the worst and you need them quite often!

I have been with them two months, they tried to steal the cost of the phone i purchased by credit card by direct debit and for two months in succession, debited the line rental by Direct Debit when i had already paid the moment i got the bill by CC!

You don`t get what you pay for as i have never had double the service!

This item was edited on Friday, 25th June 2004, 15:36

you can claim back the direct debit via your bank, no questions asked. do that and then write to t-mobile and cc your bank complaining that you`ve already paid the bill before the direct debit. since your bill won`t be negative, everyone should be happy. no need to go through t-mobile customer service.

Still, I think diverse has a point here there is no way one should pay 50p/min for cust service - why are we not customers????? coz u can bet if we have to pay for calling them then we are likely to get all the more shoddy service - well wouldn`t you if you could make profit out of it?

They say on the same web page that it is free from the handset, charged at local rate and charged at 50p min so which is it exactly????