Info and forum posts by 'cosy'
This user hasn't used our main site yet, so has no main account at present.
Joined on: Thursday, 20th March 2008, 22:54, Last used: Monday, 9th August 2010, 08:36
Access Level: Harmless
About this user: This user has chosen not to submit a description :(
This user has posted a total of 2 messages. On average, since joining, this user has posted 0 messages a day, or 0 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.
Recent Messages Posted:
RE: WINDSOR LIFE ASSURANCE
Have just had another futile phone call with Windsor Life, this time at least they seemed marginally more competent at answering complaints. However, all "Carol" was able to do was to put my comments into an e-mail to forward to the administration department. The problem with the call centre is that they have no access to information, and so can only try to placate people. I am about to try to fill in the complaint form on the Pension Ombudsman site.
RE: WINDSOR LIFE ASSURANCE
Commiserations! I have been trying to obtain a "trivial lump sum" pension payment from Windsor Life. I returned my application form to Tomorrow (previous company) in December, my birthday, 31st December passed, and I went on holiday assuming that the payment would appear in my bank. It still hasn`t! After lots of fruitless phone calls, over the last 2 months, speaking to sundry call centre staff, filling in more forms, I`m now told that they are not answering queries on the phone and will write to me when they get around to my forms. Initially, I was told that it would take 10 working days to sort things, then 15 working days, and now it has progressed to 20. I last week asked to speak to a manager, but was told that there was not one on duty, eventually, as I don`t give up easily, I did manage to speak to a supervisor, but was told the same thing. I threatened them with the FSA and the ombudsman, but they didn`t seem concerned. I`m just glad that I only paid in enough for a trivial payment, due to moving abroad. Still I had been looking forward to the £2,000 which should have been arriving. I saw a report saying that one poor chap had died before he received his annuity (he`d been waiting 3 months).