Info and forum posts by 'Janet'

RE: dvd pacific---order problem

I`m a US customer of DVD Pacific. I placed my first ever order with them on Dec. 1 this year. They responded via email that all was in stock ($90US order) and that it was shipped to me on Dec. 4, Priority Mail (2-3 days). When it was a week late, I called DVD Pacific and inquired. They said all the post offices are backed up due to the holidays. I know it isn`t true, because I`m receiving parcels from all over the US with no delays. After two weeks with no package, I called DVD Pacific again. They assured me the lost package is "unusual," and is clearly lost. Therefore, on Dec. 15 I placed an identical order, also 2-3 days Priority Mail. They again responded via email that all was in stock (again, $90US) and that it was shipped to me on Dec. 18. It should have arrived no later than today. It did not arrive. So even though you`ve not had trouble in the past with DVD Pacific, I`m very suspicious of them now. Your packages may take a month to get to you sometimes, but you`re in the UK. I`m one day`s drive from DVD Pacific. If they can`t manage 2-3 day Priority Mail delivery to a destination a few hundred miles away, they shouldn`t offer it. If they have lightfingered temps, they must be hiring them from a local prison for me to lose both packages. There`s no excuse for this poor service. I used DVD Pacific because they carried the relatively obscure foreign DVD`s my son wanted and they were the closest to me and most reasonably priced. Believe me, I will never use them again and will discourage others from doing so. I have filed a challenge with my credit card company, and though I may never have to pay them, I am without a dozen gift items only three days before Christmas. Order from DVD Pacific at your own risk!