Info and forum posts by 'lingling'

RE: Warning!!! Moviesville.com Rip-Off Merchants

Ronald what is your eBay or movieSville.com account email address? send me a private message please.

I can fully refund your purchase since this might be lost already, but it might finally show up (most possibly), so you can decide to pay for it or not if it shows up - I would rather to offer this as a free gift if it shows up, to not lose a customer.

We do not bulls***. "No bull" is our mantra.

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LingLing at your service from movieSville.com

RE: Warning!!! Moviesville.com Rip-Off Merchants

RonaldMacDonald:

I can offer full refund no problem. Yours is a very exceptional case as we ship thousands of packages per month, some of them do get amiss. But I can guarantee you that we did ship your items. We don`t set up a website and then take thousands of orders per month, and get your money and we do nothing. If that`s the case, we would be out of business 5 years ago.

We might have delayed in responding your queries, and we might have lost your shipment or delayed it somehow at Customs, but what you are claiming here is absolutely wrong and contrary to principles of trust between humans. I just want to assure you that we are a legit and honest business - any problem, we have a solution, and we bend backwards to server our customers.

But cases like this do get our attention and become causes for our future improvements in customer services and logistics. For example we are now negotiating with a major express courier to expedite shipments to Europe.

Not to offend you guys but your UK Customs is slow. The packages might have been sitting there for 2 months.

-Lingling


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LingLing at your service from movieSville.com

RE: Warning!!! Moviesville.com Rip-Off Merchants

RonaldMacDonald and TattooedClaire:

You are both in the UK.

Some UK customers reported that a few orders shipped in August just recently turned up at their doors (now it`s October 27th). About two months.

This kind of late arrivals never happen to US customers or customers in other areas of the world.

Recently a lot of shipments to Europe and especially UK did not turn up or were significantly delayed. I think the UK Customs imposed some restrictions after the London subway incidents.


So we are issuing store credits for shipments lost of delayed. I believe these will finally turn up. I am sure such late shipments will never happen again.



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LingLing at your service from movieSville.com

This item was edited on Friday, 28th October 2005, 09:04

RE: Warning!!! Moviesville.com Rip-Off Merchants

RonaldMacDonald,

I guess it`s not your true name that`s why I found an order back in July I thought it was yours.

But let me know your order # . Did you try to contact customer service via the web form?

I usually don`t do this but if we are Amazon.com we probably won`t come to post here but we are small - I have to take care of our reputation.

I don`t know what happened but recently a lot of shipments to Europe especially UK were either late or lost. We`ve been issuing re-funds and re-shipments. But you need to contact us via the webform.


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LingLing at your service from movieSville.com

RE: Warning!!! Moviesville.com Rip-Off Merchants

RonaldMacdonald:

We responded to all your queries, contray to what you are claiming here.

45 days shipping time for international surface mail orders, that`s the norm. No co-incidence with PayPal`s policy - we were not aware 45 days is what PayPal stipulates as cut-off time for claims.

For any Surface mail orders, our new policy is to allow 8 weeks for delivery. For Air Mail, allow up to 3 to 6 weeks. For Express, 1 to 2 weeks.


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LingLing at your service from movieSville.com

RE: Warning!!! Moviesville.com Rip-Off Merchants

[QUOTE=lingling]


I have to say something about this order since this is not true.

This was resolved long time ago.

"ronaldmacdonald movieSville.com purchase"

Here is the details:


A message I just wrote "ronaldMacDonald"

XXXXXXXXX

How`s it going?

I am getting reports from our customers about the postings at the web forums you wrote.

I understand you are upset. I just want to make sure you received the refund, plus this order was shipped to you for free, did you get it?

-Lingling

SKU Qty Description Unit Cost Amount
1500339 1 Dae Jang Geum ( aka : Jewel in the Palace) Volume 1 (ENGLISH SUBTITLES) (ChannelAdvisor Store 22014474)
Class: DVD Loc. #: - Unit Weight: 1.3 LB $67.99 $67.99

1500340 1 Dae Jang Geum ( aka : Jewel in the Palace) Volume 2 (ENGLISH SUBTITLES) (ChannelAdvisor Store 22014475)
Class: DVD Loc. #: - Unit Weight: 1.3 LB $67.99 $67.99

1500341 1 Dae Jang Geum ( aka : Jewel in the Palace) Volume 3 (End) (ENGLISH SUBTITLES) (ChannelAdvisor Store 22014476)
Class: DVD Loc. #: - Unit Weight: 1.3 LB $67.99 $67.99

Sub-Total $203.97
Tax $0.00
Shipping & Handling $3.99
Insurance $0.00
Addl Cost/Discount $0.00
Promotion Discount ($25.00)
Opt In Discount ($2.00)
Invoice Total $180.96


Thank you for shopping with movieSville.com.


[/QUOTE]



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LingLing at your service from movieSville.com

RE: Warning!!! Moviesville.com Rip-Off Merchants

[QUOTE=lingling]

ronaldmacdonald movieSville.com purchase

I am Lingling from movieSville.com. We are a Hong Kong company, but we use a US routing center.

We totally refunded your purchase (RonandMcdonald) and sent you a gift worth $200 - The complete series you purchased but did not get. I am sorry you had to go to law enforcement, and I am sorry for the hassle.

This company has new owners now and we are trying to improve shipping and customer service.

All shipments are guaranteed and if not delivery we re-ship or refund.

Recently some shipments to UK and other European countries were delayed, probably due to the UK subway incidents. It took 8 to 10 weeks to arrive, in some very rare cases. We already refunded a few such orders, but believe the items will eventually turn up.



-Lingling

[/QUOTE]

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LingLing at your service from movieSville.com