Info and forum posts by 'andrewh2u'

This user hasn't used our main site yet, so has no main account at present.

Joined on: Thursday, 26th May 2005, 23:01, Last used: Friday, 27th May 2005, 19:41

Access Level: Harmless

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This user has posted a total of 2 messages. On average, since joining, this user has posted 0 messages a day, or 0 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.

Recent Messages Posted:

RE: Appalling LOVEFiLM service

You seem to be in the minority, if you receive good service after expiry of the trial period. Hope that it continues for you as a member of that dwindling vocal minority to support them after the trial period.

Many reviewers have found that the real trials begin after a month, when they expect to see 3-4 movies a week and reality hits. Then the `customer service` [sic] experience kicks in too and its all downhill.

Things may improve, as so many people like myself get fed up and cancel their subscription. ;-o)

Appalling LOVEFiLM service

How does this company stay in business with such terrible service? Service, turnaround and response drops off a cliff after the end of the trial period.

LOVEFiLM also run partner sites and I tried both LOVEFiLM and Sainsburys DVD rental. It was an abysmally bad experience in both cases.

I paid for the 3x DVD service from Sainsbury`s DVD Rental service and after the first 2 weeks it became a joke. They turned around approximately 1x DVD a week, which is just unacceptable.

Here was their response:
"We appreciate that you may not be happy with the service we provide but this is the way that we run our company"!!!!!!

I have read this problem from other users too on review sites but read it too late.

Appalling - I will cancel before the next renewal and advise anyone considering them to avoid avoid avoid. However, there are many reviewers who complain of billing after cancellation too.